Инструкция для SAMSUNG ITP5012L

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User Guide

ITP-5012L

This manual contains information that is proprietary to SAMSUNG Electronics Co. Ltd. and is protected by copyright.

No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to third

parties in any form without the prior written consent of SAMSUNG Electronics Co. Ltd.

CLASS B Digital device or Peripheral

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to International Standaards

EN55022, and EN61000, Part 15 of the FCC Rules and Australian Standard AS/NZS3548

.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment

generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on,

the user is encouraged to try to correct the interference by one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or experienced radio TV technician for help.

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Оглавление инструкции
  • Страница 1 из 165
    User Guide ITP-5012L This manual contains information that is proprietary to SAMSUNG Electronics Co. Ltd. and is protected by copyright. No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to third parties in any form without
  • Страница 2 из 165
    COPYRIGHT This manual is proprietary to SAMSUNG Electronics Co., Ltd. and is protected by copyright. No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to third parties in any form without the prior written consent of
  • Страница 3 из 165
    ABOUT THIS GUIDE This User guide provides instructions for the use of Samsung’s latest ITP-5012L large LCD IP Phone that can be used in connection with the Samsung’s Enterprise IP Solutions OfficeServ System. Please take the time to study this guide to become familiar with the operation of your
  • Страница 4 из 165
    ABOUT THIS GUIDE This page is intentionally left blank. Page II © SAMSUNG Electronics Co., Ltd.
  • Страница 5 из 165
    SAFETY CONCERNS For product safety and correct operation, the following information must be read before the installation and operation of your ITP-5012L IP phone. Symbols Caution Indication of a general caution Restriction Indication of a prohibited action when using the product Instruction
  • Страница 6 из 165
    SAFETY CONCERNS WARNING The ITP-5012L IP phone shall be connected to the local AC power using the power adaptor provided with the IP phone. Use of an alternative adaptor may result in serious damage and voids the product warranty. The handset receiver on the IP Phone may retain metallic objects.
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    SAFETY CONCERNS Do not install the phone near a heater or naked flames (cigarette lighter, heating apparatus, etc.). It may cause a fire or electric shocks. Do not use flammable solvent or materials near the phone. Do not store them near the phone. It may cause a fire or electric shocks. If the
  • Страница 8 из 165
    SAFETY CONCERNS CAUTION Be careful not to connect the network LAN cable to the PC connection port. If the LAN cable connected to network is connected to the PC connection port, both telephone and PC communications will be disabled. Use a soft dry cloth to clean the phone. Do not use any chemical
  • Страница 9 из 165
    TABLE OF CONTENTS ABOUT THIS GUIDE Conventions.......................................................................................................................... I SAFETY CONCERNS Symbols
  • Страница 10 из 165
    TABLE OF CONTENTS Background Screen ........................................................................................................... 13 Executive Status Display ................................................................................................... 13 Application Menu
  • Страница 11 из 165
    TABLE OF CONTENTS MAKING A CALL 1. Before Making a Call................................................................................................................... 33 Dialling Modes
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    TABLE OF CONTENTS ANSWERING A CALL 1. Before Answering a Call............................................................................................................. 53 Call Answering Methods ....................................................................................................
  • Страница 13 из 165
    TABLE OF CONTENTS CONVENIENT FEATURES 1. Call Forwarding............................................................................................................................ 69 Forward All
  • Страница 14 из 165
    TABLE OF CONTENTS 5. Executive/Secretary Hot Line.................................................................................................... 87 Executive Status Display ................................................................................................... 87 Call Transfer from
  • Страница 15 из 165
    TABLE OF CONTENTS 3. Phone Book................................................................................................................................ 102 Search By Speed Dial Number Location ......................................................................... 102 Search a Telephone
  • Страница 16 из 165
    TABLE OF CONTENTS Handset Volume .............................................................................................................. 129 Speaker Volume .............................................................................................................. 129 BGM
  • Страница 17 из 165
    PREPARATION 1. Main Features IP Network The ITP-5012L IP phone provides voice communication through the previously installed data network line, making installation of additional telephone lines unnecessary. Network Large LCD Screen Displays various kinds of information, and you can simply press the
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    PREPARATION Pickup You can answer a call at another extension. Automatic Redial/Retry When your call is important but your party is busy on another call you can use automatic redial/retry function. The IP phone redials the called number automatically until your party is free to take your call. Hold
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    PREPARATION Do Not Disturb When you do not want to be disturbed, the DND feature can be set to block incoming calls and the phone will not ring. Your calls can be forwarded to another station when you cannot be disturbed. Page If you have an urgent announcement to make, or you wish to locate a
  • Страница 20 из 165
    PREPARATION 2. Checking the Parts in the Package Handset LAN Cable (for PC connection) ITP-5012L Phone Stand User Guide Power Adaptor (The view of power adaptor and power input specification may vary for each country.) - Please contact your Authorised Samsung Reseller if any item above is missing
  • Страница 21 из 165
    PREPARATION 3. Name and Features of the ITP-5012L IP phone Front Panel Select Buttons LCD Panel Status Indicator Speaker Select Buttons Screen Button Volume Button Scroll Key Conference Button Transfer Button Dial Buttons Speaker Button Hold Button Microphone © SAMSUNG Electronics Co., Ltd.
  • Страница 22 из 165
    PREPARATION Name and Features of Each PartEMBED [Select] buttons You can simply press the [Select] button next to the preferred item on the LCD panel. LCD Screen The LCD screen consists of the Status screen and the Main screen. ! The Status screen on the top of the LCD screen indicates using icons
  • Страница 23 из 165
    PREPARATION Conference Button This button is used to connect multiple callers in a conference call. Transfer Button This button is used to transfer a call to another station or to access your station’s programming options. Navigation Buttons You can easily check the phone Application
  • Страница 24 из 165
    PREPARATION Bottom Panel of the ITP-5012L Grooves for mounting the desktop stand LAN connection port PC connection port Power adaptor connection port Handset connection port Recording device Connection port LAN connection port Connect the LAN cable connected to the network to this port. PC
  • Страница 25 из 165
    PREPARATION 4. Assembling the ITP-5012L IP phone Connecting lines to the phone 1. Connect the handset to the handset connection port. 2. Connect the LAN cable connected to the network to the LAN connection port at the bottom panel of the IP phone. 3. Connect the LAN cable connected to the PC’s
  • Страница 26 из 165
    PREPARATION Using the Desktop Stand If the phone needs to be used in a desktop environment, insert the desktop stand into the two side holes, which are located at the rear of the phone, and push it in the upward direction, as shown in Figure below. Page 10 © SAMSUNG Electronics Co., Ltd.
  • Страница 27 из 165
    THINGS YOU SHOULD KNOW 1. About Stations and Trunk Lines A station is a digital or IP phone or standard telephone connected to the OfficeServ system. A Trunk line is directly connected to your phone company’s telephone network. It allows you to make telephone calls to parties outside your
  • Страница 28 из 165
    THINGS YOU SHOULD KNOW 2. Introduction of Main Screens The main screens displayed on LCD of this IP phone are as follows. Programmable Feature Screen The programmable feature screen appears when the [Screen] button is pressed in standby mode or during a call. In this screen, the various features
  • Страница 29 из 165
    THINGS YOU SHOULD KNOW Background Screen This is the default screen that appears in standby mode. ! You can use the ‘My Phone’ menu in the application menus to change this background screen. Refer to the Application Menus section. Executive Status Display This screen appears when the [Screen]
  • Страница 30 из 165
    THINGS YOU SHOULD KNOW 3. Using the Programmable Feature Screen In this screen, the various features programmed in the telephone system are displayed such as speed dial keys. You can use the features by pressing the associated [Select] button. 1. When the telephone is in standby mode or Screen
  • Страница 31 из 165
    THINGS YOU SHOULD KNOW 4. Using the Soft Menu Screen In the Soft Menu screen, the various features that can be used during the setup of a call or during standby mode are displayed. You can use those features by pressing the associated [Select] button. 1. When the telephone is in standby mode or
  • Страница 32 из 165
    THINGS YOU SHOULD KNOW 5. Choosing a Function Because various features of this IP phone are displayed on the LCD screen, you can press the [Select] button corresponding to the desired feature or dial the desired function code. Refer below. The features available during a call are displayed on the
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    THINGS YOU SHOULD KNOW 6. Using a Function Code Many of the OfficeServ system functions can be invoked by dialling function codes. Please refer to the table below for the default function codes(these maybe changed in your system, refer to your System Administrator.). Dial Button Functions Dial
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    THINGS YOU SHOULD KNOW 7. Entering Characters Using the dial buttons and the navigation buttons of this phone, you can easily enter/edit, letters, numbers and special characters. Selecting an Input Mode When the input screen appears, press the [Menu] button until the required input mode is
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    THINGS YOU SHOULD KNOW EMBEDEntering Letters of the Alphabet 1. Press the [Menu] button to select the alphabet input mode. Use the direction button to move a cursor. 2. Then, press the dial buttons to modify or insert the desired letters. If the letter to enter is the same as the previous
  • Страница 36 из 165
    THINGS YOU SHOULD KNOW Entering Special Characters 1. Press the [Menu] button to select the special character input mode. 2. Then, the special characters that can be selected will be displayed on the lower part of the character input screen. Press direction button, to select the special characters
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    THINGS YOU SHOULD KNOW 8. Volume Adjustment [!Volume"] button is used for adjusting the volume of the handset, speaker, and ringer. Adjusting Handset Volume 1. During a call using the handset, press the [Volume"] button to increase " the handset volume. 2. Press the [!Volume] button to decrease !
  • Страница 38 из 165
    THINGS YOU SHOULD KNOW Adjusting Ring Volume 1. To increase the ring volume, press the [Volume"] button while the phone " is ringing. 2. To decrease the speaker volume, press the [!Volume] button while the phone ! is ringing. - In order to set the required volume of the various options for this IP
  • Страница 39 из 165
    THINGS YOU SHOULD KNOW 9. Types of Signal Tone The types of signal tone used in this telephone system are described in the following table. Signal Usages Signal Interval Tone Name Dial tone Ring back tone A steady tone that indicates you can begin dialling. Indicates the station you dialled is
  • Страница 40 из 165
    THINGS YOU SHOULD KNOW 11. Telephone Status Indicator The status indicator turns on or off according to the telephone status. Situation Status Indicator Busy Steady red. Station Ring Flashing red. Trunk Ring Flashing blue. Recall Ring Flashing purple. Message Camp On Flashing red. DND Fast flashing
  • Страница 41 из 165
    GETTING STARTED This chapter describes the procedure for setting the user environment after installing and booting the ITP-5012L IP phone. 1. Entering the Environment Setup Mode When the IP phone is first installed or the system settings have changed, you must set the data network environment
  • Страница 42 из 165
    GETTING STARTED 2. Editing The buttons and functions below are used for selecting a menu from the LCD screen and entering/cancelling/saving a value. Moving between Menus ! Press the [ ]/[ ] direction button to move to a menu and press the [Enter] button, or press the number of the menu using the
  • Страница 43 из 165
    GETTING STARTED 3. Network Settings You can verify or change the network environment. 1. Use the [ ]/[ ] button to move to the [2. Network] menu and press the [Enter] button. 2. Move to the [1. Mode] submenu and press the [Enter] button. 3. Select [1. Manual IP] menu to directly enter the phone’s
  • Страница 44 из 165
    GETTING STARTED 5. The upper menu is displayed again. 6. Select [2. IP] to display the current IP address of the IP phone. No address is displayed if an IP address is not set. Use the dial buttons [0]~[9] and [ ] to enter a new IP address, and press the [Enter] button. " Be careful not to enter a
  • Страница 45 из 165
    GETTING STARTED 4. Load & Upgrade Settings You can verify or change the upgrade environment of the IP phone. 1. Use the [ ]/[ ] button to move to the [3. Load & Upgrade] menu and press [Enter] button. 2. The submenus are displayed. 3. Select [1. Load Option] and designate the source of program for
  • Страница 46 из 165
    GETTING STARTED 4. The [2. Upgrade Program] menu is used for upgrading the phone’s program. Enter the IP address of the TFTP server from which the program should be downloaded. Press the [Enter] button to start the program download process. If the correct TFTP server IP address is programmed press
  • Страница 47 из 165
    GETTING STARTED 5. Setting System Authentication Information This function is used to set the IP address of the OfficeServ system connected to the IP phone and the authentication ID and password of the IP phone. The ID and password of this menu are used when initially setting the IP phone and are
  • Страница 48 из 165
    GETTING STARTED 6. Verifying Settings You can verify the IP phone settings after setup. Incorrect settings can be adjusted after verification. 1. Use the [ ]/[ ] button to move to the [1. Information] menu and press the [Enter] button. 2. The submenus are displayed. Select each menu and verify the
  • Страница 49 из 165
    MAKING A CALL 1. Before Making a Call The calling methods and features are summarized in the following table. The detailed description corresponding to each feature then follows. Call Type Intercom Calls Calling method Handset, speakerphone Feature - Making an intercom call - Intercom callback -
  • Страница 50 из 165
    MAKING A CALL Calling Methods " Using a handset This function allows you to lift the handset and make a call. " Using a speakerphone This function allows you to make a call through the speakerphone without lifting the handset. Page 34 © SAMSUNG Electronics Co., Ltd.
  • Страница 51 из 165
    MAKING A CALL 2. Making an Intercom Call This function is used when you want to make a call to other stations. Calling Other Stations 1. Lift the handset. 2. Dial the extension number of the other party. ! Or, press the [Select] button corresponding to the extension number in the programmable
  • Страница 52 из 165
    MAKING A CALL Busy Station Callback When you call another station and receive a busy signal, this function allows you to set a callback reservation for when the other station becomes free. 1. When another station is called and a busy tone is heard, press the [Select] button corresponding to
  • Страница 53 из 165
    MAKING A CALL Busy Station Camp-On When you call another station and receive a busy signal but you do not want to wait for a callback, this function allows you to camp on to the busy extension. 1. After calling a busy station, press the [Select] button corresponding to the [CAMP ON] displayed on
  • Страница 54 из 165
    MAKING A CALL 3. Making an Outside Call Making an Outside Call 1. Lift the handset and dial the trunk access code [0] and then dial the telephone number of outside party. ! Or, press the [Select] button corresponding to the trunk line required in the programmable feature screen and dial the outside
  • Страница 55 из 165
    MAKING A CALL Redial This function allows you to redial the last external number dialled. 1. When the phone is in standby mode, press the [Screen] button repeatedly until the Soft menu screen appears. ! Or, dial [1][9], the function code for redial, and then press the [Send] button. 2. Press the
  • Страница 56 из 165
    MAKING A CALL Automatic Redial After making an outside call and receiving busy tone, your IP phone can redial the called number automatically. It can redial up to 99 times at a the preprogrammed interval. 1. Upon hearing a busy tone, press the [Select] button corresponding to the [Retry]. 2. The
  • Страница 57 из 165
    MAKING A CALL Busy Line Queuing With Callback If you receive a busy signal when selecting an outside line, this means that the line or group of lines is busy. This callback function allows a call to be placed in queue waiting for a free outside line. 1. If busy tone is heard when selecting a trunk
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    MAKING A CALL Making a New Call This function allows you to disconnect the existing call and make a new call on the same line. 1. While on a call, press the [Select] button corresponding to [NEW] menu displayed on the LCD screen. This will disconnect the current call and provide dial tone. 2. Dial
  • Страница 59 из 165
    MAKING A CALL 3. Dial the orbit number(0~9) to park the call and announce the orbit number for the required party to answer the call. 4. To retrieve a parked call press the [Select] button corresponding to [PARK] on the Programmable feature screen and dial the orbit number. NOTE About the Call Park
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    MAKING A CALL Using an Account Code The OfficeServ system can be programmed to force an account code entry prior to making outside calls or at anytime during the call if it is not forced. This allows the system to report calls against specific account codes in the call details report. 1. For forced
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    MAKING A CALL Saving the Telephone Number You can save the current dialled outside number for later use and redial the number. Press the [Select] button for [SAVE/REPEAT] before hanging up the call, to save the phone number that has just been called. Redialling the Saved Number You can redial the
  • Страница 62 из 165
    MAKING A CALL Dialling from your Recent Call Log 1. Press the [Send] button briefly while in standby mode. ! If the [Send] button is pressed and held about 2 seconds, you can redial the last number dialled. 2. Up to 60 numbers of recently made or received calls will be listed in the order they were
  • Страница 63 из 165
    MAKING A CALL Speed Dialling The OfficeServ system can store up to 500 frequently dialled telephone numbers in the system speed dial list. In addition you can have up to 50 personal speed dial numbers stored in the system. ! You can dial a preprogrammed telephone number stored in the system-wide
  • Страница 64 из 165
    MAKING A CALL Dialling from the Directory Name The OfficeServ system maintains an online directory for extensions, system and personal speed dial names. The extension number or the speed dial number can be selected from the directory name list, which is in alphabetical order. 1. When the phone is
  • Страница 65 из 165
    MAKING A CALL Conference Call Up to 5 members, including you, can participate in a conference simultaneously. 1. Press [Conference] button in the standby mode. 2. Press the [Select] button for [Group] in the conference screen to display the group list. 3. Press the left [Select] button of the entry
  • Страница 66 из 165
    MAKING A CALL Conference Groups You can establish a conference simply by selecting one of 5 possible groups and the conference will be setup automatically. You can also review and edit the members of each group. 1. Press the [Conference] button in the standby mode. 2. Press the [Select] button for
  • Страница 67 из 165
    MAKING A CALL To establish a new Conference Group 1. Press the [Conference] button in the standby mode. 2. Press the [Select] button for [Group] in the conference screen to display the group list. 3. Press the left [Select] button of the entry boxes and enter the phone numbers of the participants.
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    MAKING A CALL This page is intentionally left blank. Page 52 © SAMSUNG Electronics Co., Ltd.
  • Страница 69 из 165
    ANSWERING A CALL 1. Before Answering a Call The call answering methods and features are summarized in the following table. If you want to learn how to use each feature, please refer to the detailed description corresponding to each feature. Call Type Intercom Calls Call Answering methods Handset,
  • Страница 70 из 165
    ANSWERING A CALL 2. Answering an Intercom Call Answering a Ringing Intercom Call 1. When the phone rings, a call receipt message will be displayed on the LCD screen. 2. Lift the handset and the ringing call will be automatically connected you. 3. Replace the handset after a conversation is over.
  • Страница 71 из 165
    ANSWERING A CALL Automatic Answering Mode This function allows you to answer a station call on your phone where the intercom answering mode has been programmed for automatic answer. " Please refer to the ‘Setting the Answering Mode’ section in the ‘Configuration’ part of ‘Application Menus’
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    ANSWERING A CALL 3. Answering an Outside Call Answering an outside call 1. When the phone rings, a call receipt message will be displayed on the LCD screen. 2. Lift the handset and the ringing call will be automatically connected. 3. Replace the handset after a conversation is over. To Answer using
  • Страница 73 из 165
    ANSWERING A CALL Universal Answer for Outside Calls The Universal answer feature allows you to answer outside calls programmed to ring a general alerting device such as a night bell. The Universal Answer feature does not apply to intercom calls. 1. If an outside call rings the alerting device. 2.
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    ANSWERING A CALL 4. Answering Calls at Other Extensions The functions below describe the methods available to answer calls ringing at unattended stations. Station Call Pickup 1. When you hear an unattended ringing station Lift the handset. 2. Dial [6][5], the function code for call pickup. 3. Dial
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    ANSWERING A CALL Group Call Pickup Allows you to pick up a call ringing in any pickup group. Use group pickup when you and the ringing extension are part of a pickup group. 1. When a telephone assigned in the same pickup group is ringing, you can lift the handset. 2. Dial [6][6], the function code
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    ANSWERING A CALL Answering a Waiting Call When currently on a call and a second call arrives from another station/outside caller this feature allows you to answer the waiting call. 1. Press the [Screen] button until the Programmable Feature screen appears. 2. Press the [Select] button for the Trunk
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    FEATURES USED DURING A CALL 1. During an Intercom Call Features that can be used conveniently during an intercom call are described below. Hold an Intercom Call You can put the other party on hold if another call arrives or you wish to use both hands for another task and resume the call later. 1.
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    FEATURES USED DURING A CALL 2. During a Outside Call Features that can be used conveniently during an outside calls are described below. Hold an Outside Call You can put the other party on hold if another call arrives or you wish to use both hands for another task and resume the call later. 1.
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    FEATURES USED DURING A CALL Hold a Outside Call and Make an Intercom Call You can put the outside caller on hold and call another station to consult with another staff member. 1. Press [Transfer] button. The caller will be placed on-hold. 2. Dial the station number. 3. Commence conversation with
  • Страница 80 из 165
    FEATURES USED DURING A CALL Call Transfer While on an outside call you can transfer the call to another internal or outside party. 1. Press [Transfer] button during the call. 2. Dial the station/outside number to which the call should be transferred. 3. Press the [End] button or replace the handset
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    FEATURES USED DURING A CALL Transfer to the Voice Mailbox You can automatically transfer the incoming call to the voice mailbox. The OfficeServ system should have the Samsung Voice Mail Service(SVMi) card installed. 1. When a call arrives, press the [Screen] button and then press the [Select]
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    FEATURES USED DURING A CALL 3. During Intercom/Trunk Line Calls Features that can be used conveniently during intercom/Trunk line calls are described below. Conference Up to 5 members, including you, can participate in a conference simultaneously. 1. Press [Conference] button while on a call. You
  • Страница 83 из 165
    FEATURES USED DURING A CALL Mute During a call you can mute the handset transmitter or microphone while still listening to the other party. 1. Press the [Select] button for [MUTE] displayed on the screen. 2. Press the [Select] button for [MUTE(OFF)] to clear the Mute function. © SAMSUNG Electronics
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    FEATURES USED DURING A CALL This page is intentionally left blank. Page 68 © SAMSUNG Electronics Co., Ltd.
  • Страница 85 из 165
    CONVENIENT FEATURES 1. Call Forwarding When unable to take incoming calls you can forward your calls to another station, group of stations or an outside telephone number. You may also program a dedicated feature key for Forward All, Forward Busy, Forward No Answer or Forward Busy and No Answer in
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    CONVENIENT FEATURES Forward Busy You can forward incoming calls to another number when you are using the phone. 1. Dial [6][0][2] in the standby mode and dial the number to which all calls should be forwarded. ! [6][0][2] is the function code for Forward Busy. 2. Wait for the confirmation tone and
  • Страница 87 из 165
    CONVENIENT FEATURES Forward Busy/No Answer When the Forward Busy and Forward No Answer destinations are both set, you may enable both these options simultaneously. When you are busy, calls will be transferred to the number specified in Forward Busy destination. If you do not answer, the calls will
  • Страница 88 из 165
    CONVENIENT FEATURES Forward Follow Me When you will be away from your phone for a while, e.g. in a conference room or another office, you can forward your incoming calls to a station where you are currently located. Alternatively you can redirect calls to another station to your own phone. This is
  • Страница 89 из 165
    CONVENIENT FEATURES 2. Do Not Disturb (DND) This feature is used to block incoming calls. Setting/Cancelling DND 1. Press the [Screen] button until the Soft menu screen is displayed. ! Or, dial the DND setup code, [4][0][1]. 2. Press the [Select] button for [DND]. 3. Press the [Select] button for
  • Страница 90 из 165
    CONVENIENT FEATURES 3. Paging This feature is used to broadcast announcements through the phone’s internal speaker and/or optional external speakers. Internal Page To broadcast through the station speakers. 1. Lift the handset. ! Or, press the Page function code [5][5]. 2. Press the [Select] button
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    CONVENIENT FEATURES External Page You can broadcast announcements through optional speakers in external areas(such as large offices, work areas and factories). Four(4) External zones are available plus all external zones. 1. Lift the handset. ! Or, dial the Page function code [5][5]. 2. Press the
  • Страница 92 из 165
    CONVENIENT FEATURES All Page Allows you to page through all station speakers in the internal zones and speakers in external areas. 1. Lift the handset. ! Or, press the Page function code [5][5]. 2. Press the [Select] button for [PAGE] displayed on the screen. 3. Dial [!] to page all internal and
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    CONVENIENT FEATURES Meet Me Page You can use page to find the recipient of a call. 1. Lift the handset. ! Or, dial the Meet Me Page function code [5][4]. 2. Press the [Select] button for [MEET ME PAGE] displayed on the screen. 3. Dial the page zone number(0~9). 4. After the confirmation tone advise
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    CONVENIENT FEATURES 6. The ‘Wait until the recipient responds’ message is displayed. You should hold on to the handset until the recipient dials the page answer code([5][6]). 7. Once the recipient enters the page answer code([5][6]), the recipient will be automatically connected to you. Call Park
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    CONVENIENT FEATURES 4. Hang up by replacing the handset. ! If the parked call is not answered within a specified time, the outside call will recall your phone. Intercom calls cannot be parked or paged. Page Pickup To answer the parked call notified in the page. 1. Lift the handset and press the
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    CONVENIENT FEATURES Off-Hook Voice Announce (OHVA) Allows you to make an announcement to another station currently on a call. This feature is useful when you have an urgent message to deliver to a station user. 1. Dial the busy station. 2. After hearing the busy tone, press the [Select] button for
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    CONVENIENT FEATURES OHVA Reject 1. While listening to OHVA, you can press the [Select] button for [REJECT] to disconnect the OHVA call and resume the original call. - OHVA is not applicable to phones that have the DND option enabled. - OHVA is applicable to intercom calls and transferred calls.
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    CONVENIENT FEATURES OHVA Block You can use the OHVA Block feature to reject all OHVA calls. 1. Press the [Screen] button until the Soft Menu screen is displayed. 2. Press the [Select] button for [OHVA BLOCK] and then select [ON]. ! Press the [Select] button for [OFF] in the [OHVA Block] menu to
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    CONVENIENT FEATURES 4. Messaging Leaving a Station Message You can leave your phone number as a message on stations that do not answer your call or are busy. 1. Press the [Screen] button until the Programmable Feature screen is displayed. ! Or, dial the message function number, [4][3]. 2. Press the
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    CONVENIENT FEATURES Cancelling Station Messages You can erase station messages left on other stations or delete the messages left on the your station. 1. To erase station messages you left on other stations, dial [4][2] and dial the station number of the other station. ! [4][2] is the function code
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    CONVENIENT FEATURES Verify/Return/Delete Station Messages You can verify, return, or delete the station messages left on your phone. The status indicator will flash red when a message is left on your phone and the screen. icon is displayed on the 1. Press the [Screen] button until the Programmable
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    CONVENIENT FEATURES Programmed Messages EMBEDWhen you will be away from you desk you can leave an absence message to advise internal callers of your status. Internal callers will receive the message on their LCD screen when they call you. 1. Lift the handset and press the [Screen] button until the
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    CONVENIENT FEATURES 5. Executive/Secretary Hot Line Executive Status Display Available only on phones with the Executive/Secretary Hot Line feature programmed, this feature is used to display the in/out status of the executive or to conveniently set messages between the executive and secretary. !
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    CONVENIENT FEATURES Call Transfer from Secretary to Executive The programmed secretary station will receive calls for the executive first and transfer the calls to the executive. 1. After the secretary answers the call and verifies the nature of the caller’s business, the secretary presses the
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    CONVENIENT FEATURES Executive/Secretary Message Messages that are frequently exchanged between the executive and the secretary can be preset for convenient use. The [EXE/SECR MSG] menu is displayed in the Soft menu screen of the phone where the Executive/Secretary Hot Line is enabled. 1. In the
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    CONVENIENT FEATURES Entering the Executive/Secretary Message There are no preset messages when first using the Executive/Secretary Hot Line. Press the [Menu] button and enter the message. 1. On the [Select EXE/SECR MSG] screen, move to the item where the message should be entered and press the
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    CONVENIENT FEATURES 6. In/Out of Group If your phone is assigned to a station group, you can remove the phone from the group or reassign the phone into the group. If the phone is removed from the group, you will receive station calls but no new calls to the group number. 1. In the standby mode,
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    CONVENIENT FEATURES 7. Group Listening You can allow others to listen to your current conversation through the speaker while you are talking on the handset. Others can only hear the conversation since the microphone is disabled. 1. Press the [Select] button for [GROUP LISTEN] during the call. 2.
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    CONVENIENT FEATURES 8. Caller ID (CID) Presentation The OfficeServ system can be set to display not only the number but also the name of the caller prior to answering a call. The presentation of the Caller Id is an optional service provided by your telephone company. CID Presentation is applicable
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    CONVENIENT FEATURES Storing the Caller Number to a Speed Dial Number The caller number can be stored in your personal speed dial number list. 1. Press the [Select] button for [STORE] menu displayed on the programmable features screen during the call. 2. The personal speed dial number where the
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    CONVENIENT FEATURES Viewing the Caller ID of Calls Parked/on Hold You can verify the CID before answering a call that is parked or on hold. 1. When the phone is in the standby mode or in the middle of a call, press the [Select] button of the [INQUIRE] menu displayed on the screen. 2. Dial the Trunk
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    CONVENIENT FEATURES 10. Door Phone Related Features When you phone is programmed to receive calls from the door phone you can answer a call without leaving your desk. If the optional electric door release is fitted you can also unlock the door from your phone. Answering the Door Phone 1. When a
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    CONVENIENT FEATURES 11. Background Music If background music is available on your OfficeServ system, you can listen to the background music through your ITP-5012L phone’s speaker in standby mode. 1. Press the [Hold] button to listen to the background music. 2. Press the [Hold] button again to turn
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    CONVENIENT FEATURES This page is intentionally left blank. Page 98 © SAMSUNG Electronics Co., Ltd.
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    APPLICATION MENUS 1. Navigation Buttons Navigation buttons are provided for your convenience. Menu Button ! When the [Menu] button is pressed in the standby mode, the phones application menus are displayed as icons. - If the [End] button or [Speaker] button is pressed in the application menus, the
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    APPLICATION MENUS Enter Button The Enter button is used in the menu mode to select or save the corresponding item. ! Direction button The Direction button is used to move between items or to edit the content. 1[ ç ¨ ] button is used - To move the cursor upward. - To select the main menu. 2[ è ¨ ê ¨
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    APPLICATION MENUS 2. Entering Application Menus When the IP phone is in the standby mode, press the [Menu] button. The main application menu will appear on the LCD screen. Selecting Application Menus ! Use the direction button to move to the desired application. Then, press the [Enter] button. !
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    APPLICATION MENUS 3. Phone Book Press the Right direction button to enter the Phone Book menu OR Press the [Menu] button and use the direction button to select press the [Enter] button. Then, Search By Speed Dial Number Location This function allows you to search any telephone number based on the
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    APPLICATION MENUS 3. The telephone number corresponding to the entered speed dial location is displayed. # If you press the [Enter] button without entering the speed dial number location, a list of all speed dial names programmed will be displayed. 4. Press the [Send] button to dial the selected
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    APPLICATION MENUS Search By Telephone Number You can search based on the telephone number or part of a telephone number registered in the IP phone. 1. Press the button and use the direction button to select " [1. Search] " [3. By phone number]. Then, press the [Enter] button. 2. The screen that
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    APPLICATION MENUS Search a Telephone Number By Group You can search for telephone numbers by groups registered in the IP phone. This will only work if you have allocated speed dial names and numbers to specific groups. Refer to Registering New Numbers and Editing Groups later in this section. 1.
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    APPLICATION MENUS Search a Telephone Number By Time You can search for any telephone number based on the time the telephone number was registered in the phone. Speed dial names will be displayed commencing with the latest entry. 1. Press the button and use the direction button to select " [1.
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    APPLICATION MENUS Recent Called Numbers The call details and Calling line ID, if available, of up to the last 30 incoming calls will be saved in the incoming call log. You can review the details and dial the Caller ID. 1. Press the button and use the direction button to select " [3. Received Nos].
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    APPLICATION MENUS Telephone Number Registration You can save 1000 speed dial names and 2,400 telephone numbers. Each Speed dial name can have the following information registered : 5 telephone numbers(home, mobile phone, work/school, Etc, and facsimile), e-mail, group, and memo. Each speed dial
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    APPLICATION MENUS Editing Groups This function allows you to establish groups to which speed dial names can be included. This allows you to search for speed dial numbers by personalized groupings. 1. Press the button and use the direction button to select " [5. Edit Group]. Then, press the [Enter]
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    APPLICATION MENUS Deleting All Telephone Numbers This function allows you to delete all saved telephone numbers and associated names. 1. Press the button and use the direction button to select " [6. Delete All]. Then, press the [Enter] button. 2. If the password entry screen appears, enter the
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    APPLICATION MENUS 4. E-Diary Press the [Menu] button and use the direction buttons to select Then, press the [Enter] button. Move to the desired menu and press the [Enter] button. Wakeup Call Allows you to set an alarm to ring for 1 minute or until answered, at the required time. The frequency
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    APPLICATION MENUS Alarm Clock This function is similar to the wakeup call function except that the frequency of the alarm is limited to once only or everyday. Two separate alarm times are available. 1. Press the [Menu] button and use the direction button to select ! [2. Alarm]. Then, press the
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    APPLICATION MENUS 3. Use the direction button to program the schedule items. Set the Date, Time, Message Contents, Alarm Timer(an hour before the set time, 30 minutes before the set time, or on time) and Ring type and press the [Enter] button. Adding/Modifying/Deleting the Schedule 1. Press the
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    APPLICATION MENUS Memo Pad Allows you to save a simple memo to the IP phone. Entering a Memo 1. Press the [Menu] button and use the direction button to select ! [4. Memo Pad] ! [1.Add New Memo]. Then, press the [Enter] button. 2. Enter the memo in the Memo screen and press the [Enter] button to
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    APPLICATION MENUS Calculator A simple calculator is available to add, subtract, multiply, and divide numbers. 1. Press the [Menu] button and use the direction button to select ! [5. Calculator]. Then, press the [Enter] button. 2. Enter the numbers to calculate. Then, press the direction button to
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    APPLICATION MENUS World Time Allows you to search local time in 39 cities around the world(Guam, New York, Dallas, Tokyo, Denver, Lapas, London, Rome, Miami, Moscow, Midway, Bangkok, Berlin, Buenos Aires, Beijing, Samoa, San Francisco, Seoul, Sydney, Chicago, Abu Dhabi, Athens, Alaska, Alma Tai,
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    APPLICATION MENUS D-DAY Plus D-DAY Plus allows you to enter an important schedule so that you can check the time left until or the time passed from, the entered date (D-Day). The D-DAY can be entered directly, or can also be entered automatically by calculating the number of days before/after the
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    APPLICATION MENUS Unit Conversion This feature provides a simply conversion program for commonly used units of measurement for temperature, length, weight, volume, and area. 1. Press the [Menu] button and use the direction button to select ! [8. Units Convert]. Then, press the [Enter] button. 2.
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    APPLICATION MENUS 5. Message Press the direction button to enter the Text Message menu OR Press the [Menu] button and use the direction button to select Then, press the [Enter] button. Move to the desired menu and press the [Enter] button. Received Messages Allows you to check text messages or set
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    APPLICATION MENUS Message Charge Allows you to review received text messages and to setup how you wish to be notified on the arrival of a new text message. 1. Press the button and use the direction button to select ! [1. Received] ! [1. Msg. Charge]. Then, press the [Enter] button. 2. Select a
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    APPLICATION MENUS Setting Message Arrival Notice Interval You can set how your phone will notify you of a new text message. 1. Press the button and use the direction button to select ! [1. Received] ! [2. TextMsg.Setup] ! [1. Indi. Interval]. Then, press the [Enter] button. 2. Select the interval
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    APPLICATION MENUS Setting/Clearing Message Display Allows you to select whether to display the contents of the message when the message arrives. 1. Press the button and use the direction buttons to select ! [1. Received] ! [2. TextMsg.Setup] ! [3. Show Contents]. Then, press the [Enter] button. 2.
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    APPLICATION MENUS Writing a Message You can write and send a text message. 1. Press the button and use the direction buttons to select ! [2. Write & Sent] ! [1. Write Message] ! [1. Write New Message]. Then, press the [Enter] button. 2. Enter the phone number to receive the message as well as the
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    APPLICATION MENUS Managing the Sent Message Box Allows you to check/delete/resend the sent or reserved messages saved in the Sent Message box. " Messages cannot be modified. 1. Press the button and use the direction buttons to select ! [2. Write & Sent] ! [2. Outgoing Message]. Then, press the
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    APPLICATION MENUS Draft Allows you to retrieve and conveniently use messages saved as a Draft. 1. Press the button and use the direction buttons to select ! [3. Draft]. Then, press the [Enter] button. 2. Move from the Draft screen to the desired menu. Then, press the [Enter] button. New Draft
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    APPLICATION MENUS Searching Messages Allows you to search your saved draft messages. 1. Press the button and use the direction buttons to select ! [3. Draft] ! [2. Search Message]. Then, press the [Enter] button. 2. Use the direction button to move to the message to be retrieved and press the
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    APPLICATION MENUS 6. Volume Adjustment Press the down direction button to enter the Ring type/Volume menu OR Press the [Menu] button and use the direction buttons to select Then, press the [Enter] button. Move to the desired menu and press the [Enter] button. Selecting a Ring Type Allows you to
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    APPLICATION MENUS Ringer Volume Allows you to set the volume of the ringer. 1. Press the button and use the direction button to select ! [2. Ringer]. Then, press the [Enter] button. 2. There are 8 volume levels. Press the [▼Volume▲] button to set the volume. Off-hook Volume Allows you to set the
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    APPLICATION MENUS Handset Volume Allows you to set the volume when speaking through the handset. 1. Press the button and use the direction buttons to select ! [4. Handset]. Then, press the [Enter] button. 2. There are 8 volume levels. Press the [▼Volume▲] button to set the volume. Speaker Volume
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    APPLICATION MENUS BGM Volume Allows you to set the Back Ground Music(BGM) volume when the BGM is set on the IP phone. " If BGM is not available on your phone refer to your System Administrator. 1. Press the button and use the direction buttons to select ! [6. BGM]. Then, press the [Enter] button. 2
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    APPLICATION MENUS 7. Call Forwarding Allows you to forward your incoming calls to a specific extension, group of extensions or an external number when you are unable to receive an incoming call. # The call forwarding option may not be available to all stations, please consult with your System
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    APPLICATION MENUS 8. Configuration Press the [Menu] button and use the direction buttons to select Then, press the [Enter] button. Move to the desired menu and press the [Enter] button. Changing a Password Allows you to change your 4-digit password, which is used to protect your IP phone privacy or
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    APPLICATION MENUS Locking a IP phone Allows you to lock any outgoing trunk calls or incoming/outgoing calls to prevent others from using your IP phone without permission. 1. Press the [Menu] button and use the direction buttons to select ! [2. Locked]. Then, press the [Enter] button. 2. Enter the
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    APPLICATION MENUS Setting the Boss Answering Mode Allows you to set the answering mode when you are called by a designated Secretary. Only applies if the IP phone is assigned with a boss function. If the Automatic mode or the Voice Announce mode is set, the call will be answered even if you are not
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    APPLICATION MENUS Setting the Method of CID Display Allows you to set the type of Caller ID(CID) display on the LCD screen of the IP phone. 1. Press the [Menu] button and use the direction buttons to select. ! [6. CID Display]. Then, press the [Enter] button. 2. Use the direction button to select
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    APPLICATION MENUS Setting Absent Messages Allows you to set a message to be displayed to internal callers on their LCD screen if you are absent for a while. 1. Press the [Menu] button and use the direction buttons to select ! [7. Absent Msg.]. Then, press the [Enter] button. 2. Use the direction
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    APPLICATION MENUS Dial Mode Allows you to set the dial mode when making a call. In Enbloc mode which is set by default, you enter the phone number first and press the [Send] button to connect to the other party. In the Overlap mode, as you enter the phone number, the call connection will be made
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    APPLICATION MENUS The functions which can be tailored to your individual requirements in Station ON/Off are: " " " " " " " " " " " " " " " " Page 138 AUTO HOLD : if ON an existing external call is automatically placed on hold if a CALL button, trunk button or trunk group button is pressed during
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    APPLICATION MENUS 9. My Phone Press the [Menu] button and use the direction buttons to select Then, press the [Enter] button. Move to the desired menu and press the [Enter] button. Select BG Allows you to set the initial background screen on the LCD of your IP phone. 1. Press the [Menu] button and
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    APPLICATION MENUS Entering the Name Allows you to enter your name to identify your IP phone. The entered name is displayed on the LCD screen of the caller’s phone during an internal phone call. 1. Press the [Menu] button and use the direction buttons to select ! [2. My Name]. Then, press the
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    APPLICATION MENUS Viewing Status Information Allows you to check the feature status registered on your phone. 1. Press the [Menu] and use the direction buttons to select ! [4. Status Info]. Then, press the [Enter] button. 2. Displays the Call Forwarding, Absent Message, DND, and Lock status of your
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    APPLICATION MENUS News Color Allows you to set the color of characters of OfficeServ News in the calendar screen. 1. Press the [Menu] button and use the direction buttons to select ! [6. News Color]. Then, press the [Enter] button. 2. Select ‘Light’ or ‘Dark’. " " Page 142 Light The black news
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    APPLICATION MENUS Privacy Option Allows you to restrict unauthorised access to the Application Menus on your phone. To access the Application Menus you must enter your phone is the privacy option is set. 1. Press the [Menu] button and use the direction buttons to select ! [7. Privacy Option]. Then,
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    APPLICATION MENUS Version Information Allows you to view the version of your phone. 1. Press the [Menu] button and use the direction buttons to select ! [9. Version Info]. Then, press the [Enter] button. 2. The version of your phone is displayed on the screen. Page 144 © SAMSUNG Electronics Co.,
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    ANNEX 1. Troubleshooting Possible problems and troubleshooting steps for your IP phone are described below: Check the troubleshooting steps before contacting your Authorised Samsung Reseller. ? The phone does not boot when the power is connected. ! Check to confirm the data network cable is
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    ANNEX ? Nothing appears on the LCD screen while the ITP-5012L phone is being used. ! Check the data network cable is correctly connected to the LAN socket on the ITP-5012L phone. (Refer to ‘Assembling the ITP-5012L IP phone’ section of ‘Preparation’ in this guide.) ? The ITP-5012L phone does not
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    ANNEX ? An alarm does not ring at the programmed time. ! Check the current time is set on the ITP-5012L phone correctly. If the current time setting needs to be changed, contact your System Administrator. ! Check if an alarm is set. (Refer to ‘Alarm Clock’ in the ‘Application Menus/E-Diary’ section
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    ANNEX 2. Product Specifications The specifications and features of the ITP-5012L IP phone are as follows. Item Specification Model ITP-5012L Weight(kg) 1.1 Size(mm) 266(width) X 206(length) X 122(height) Operating Temperature(°C) Operating Humidity(%) 0 to 45 10 to 90 non condensing Ethernet
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