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44
Troubleshooting
16
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Before contacting the service centre, you are advised to follow the
instructions below:
You are advised to fully charge (
•
) the battery for optimal operation.
Avoid storing large amounts of data in your phone as this may affect its
•
performance.
Use User Data Format to perform phone formatting, (to perform User Data
•
format, hold down # while simultaneously pressing the power on/off key
under the power off mode). ALL User phone data: contacts, messages and
files will be lost permanently.
and carry out the following checks:
My phone cannot switch on
Check the battery contacts, remove and reinstall your battery, then turn
•
your phone on
Check the battery power level, charge for at least 20 minutes
•
If it still does not work, please use User Data Format to reset the phone
•
(1)
My phone is frozen or has not responded for several minutes
Restart your phone by pressing and holding the
•
key
Remove the battery and re-insert it, then restart the phone
•
If it still does not work, please use User Data Format to reset the phone
•
(1)
My phone turns off by itself
Check that your keypad is locked when you are not using your phone, and
•
make sure power off key is not mis-contacted due to unlocking keypad
Check the battery charge level
•
If it still does not work, please use User Data Format to reset the phone
•
(1)
My phone cannot charge properly
Make sure you are using an ALCATEL ONE TOUCH battery and the
•
charger from the box
Clean the battery contact if it’s dirty
•
Make sure your battery is inserted properly before plugging in the charger
•
Make sure that your battery is not completely discharged; if the battery
•
power is empty for a long time, it may take around 20 minutes to display
the battery charger indicator on the screen
Make sure charging is carried out under normal conditions (0°C to +40°C)
•
When abroad, check that the voltage input is compatible
•
My phone cannot connect to a network or "No service" is displayed
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually (see page 32)
•
Try connecting at a later time if the network is overloaded
•
Invalid SIM card
Make sure the SIM card has been correctly inserted (see page 11)
•
Make sure the chip on your SIM card is not damaged or scratched
•
Make sure the service of your SIM card is available
•
Unable to make outgoing calls
Make sure you have dialed a valid number and press the
•
key
For international calls, check the country and area codes
•
Make sure your phone is connected to a network, and the network is not
•
overloaded or unavailable
Check your subscription status with your operator (credit, SIM card valid,
•
etc.)
Make sure you have not barred outgoing calls (see page 31)
•
