10

Why does robot fail to start cleaning on   

side brush can remove dust along bottom 

appointment time?

edge efficiently; there would be dust beyond 
robot in the tiny area formed by two walls 

        Answer: a.Confirm whether there is much 

which need to be removed by hand.

remaining battery. Appointment timing is not 
applicable when robot is returning to charge 

15.

Why does the speed of robot slow down 

after operating cleaning. b. Check if robot is 

sometimes?

under standby status.

        Answer: When robot detects there is much 

11.

Why robot is not charging as it is put in 

garbage and dust on the floor, it would turn 

the charger? The charging indicator does 

to low speed proceeding automatically.

not light as well. 

16.

Is there any danger to furniture and child

        Answer: a. Examine whether the battery at 

when

robot

is

proceeding?

the bottom is installed in place, if cover 

        Answer: No. There is a soft rubber buffer 

screw is loose, you need to fasten it. b. 

made of PPC in front of the host. It would try 

Check if there is power supply for the socket. 

other route once it touches furniture or child. 

c. Please contact our after-sales service 

17.

Would robot affect pet?

when the failure is still there.

        Answer: Robot makes low noise when 

12.

Why does not the remote control work?

operating, so there would be no shrill sound 

        Answer: a. The control distance is within 5 

which may cause pet restless or even 

meters. It would be insensitive if longer 

distrust. If you keep pet at home, we suggest 

distance. b. Check battery in remote control 

you to notice the first time the robot 

and make sure it is placed correctly. c. 

operating.

Insure robot power supply is on, please get it 

18.

What should be noticed when cleaning 

charged when you notice it shows low 

the carpet?

battery on LCD. d. Use clean cloth to wipe 
infrared transmitter on remote control and 

        Answer: Robot is not able to clean long hair 

infrared receiver on robot. e. If the host is too 

over 2 centimeters. Fold the banding first 

close to virtual wall or charger, the signal of 

when you start cleaning. 

remote control will get interfered.

19.

Does it matter to keep the robot at the 

13.

Why does not virtual wall work?

charger when not using it?

        Answer: a. Insure the region blocked by 

        Answer: Yes. Robot will transfer to small 

invisible light from virtual wall, which is the 

currency to supplement charging. Please 

region you do not want robot to get across. 

avoid wrong operation by child. 

b. The signal will get interfered if virtual wall 

.

is too close to the charger. c. Check whether 
the region you want is beyond the virtual 
wall, we suggest you to purchase additional 
virtual wall if necessary.

14.

Would it be difficult for robot to clean the 
corner as it is a round design?

        Answer: Robot can detect wall by itself. It is 

able to clean along the edge of wall under 
automatic and border cleaning mode. Its 

.

20

Is there any danger to wrongly touch the 
docking electrode film between the host 
and charger?

        Answer:No.The two electrodes of charger is 

of no voltage under output mode(when there 
is no power supply); it's maximum voltage is 
24V which is safe one under input 
mode(when it is charging)

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