Service and Support

HP Technology Services for BladeSystem

HP Technology Services delivers confidence, reduces risk and helps customers realize agility and
stability. Connect to HP to help prevent problems and solve issues faster. Our support technology
lets you to tap into the knowledge of millions of devices and thousands of experts to stay
informed and in control, anywhere, any time.

Protect your business beyond warranty with HP Care Pack Services

HP Care Pack Services enable you to order the right service level, length of coverage and
response time as you purchase your new server, giving you full entitlement for the term you
select.

Optimized Support
recommendation

HP Proactive Care Advanced

 - 24x7 coverage, three year Care Pack Service

Achieve a higher return on your product investment with the personal attention from a locally
assigned Account Support Manager who delivers recommendations designed to improve
availability and performance. Leverage your system's ability to connect to HP for automated
problem detection and rapid critical event management to increase stability and reduce
unplanned downtime. This recommendation provides 24x7 coverage with four-hour response for
hardware and two-hour callback for supported software. Collaborative call management comes
with Proactive Care Advanced or you may choose full support from HP where we own all cases
through to resolution. HP is a leading provider of support services for most operating systems
used on HP BladeSystem with long, successful partnerships with vendors such as Microsoft, Red
Hat, VMware, SUSE and others. Purchasing software support from HP simplifies troubleshooting
and shortens time to resolution with one call for hardware or software questions.

http://h20195.www2.hp.com/V2/GetDocument.aspx?docname=4AA5-3259ENW&cc=us&lc=en

HP ProLiant Blade Server Hardware Installation

This easy-to-buy, easy-to-use HP Care Pack service helps ensure your new HP BladeSystem
hardware is installed smoothly, efficiently and with minimal disruption to your IT and business
operations.

www.hp.com/services/bladesystemservices

Standard Support
recommendation

HP Proactive Care

 - 24x7 coverage, three year Care Pack Service

This service helps prevent problems and stabilize IT by utilizing secure, real-time, predictive
analytics and proactive consultations when your products are connected to HP. It combines three
years' proactive reporting and advice with 24x7 four hour response coverage and enhanced
escalation management. It also includes collaborative call management with two hour call back
on software questions to reduce troubleshooting on hardware and industry leading software.

http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855ENW.pdf

HP ProLiant Blade Server Hardware Installation

Same as in Optimized support recommendation

www.hp.com/services/bladesystemservices

Related Services

Data Center Platform Consulting Services

Choose HP Technology Services Consulting to modernize and migrate your key systems. These
services help fine tune your data center to improve security, management and efficiency across
IT infrastructure, operations, and facilities and prepare you for the new style of IT. HP
understands the needs of the data center of the future and will serve as your guide for the
journey.

www.hp.com/services/consulting

Data Privacy Services

Protect your data through better media management. HP Data privacy services help manage and

QuickSpecs

HP ProLiant BL460c Generation 9 (Gen9) Server

Blade

Recommended Support Services for BL460

DA - 15052   Worldwide QuickSpecs — Version 1 — 9.9.2014

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