Service and Support

HP Technology Services for Industry Standard Servers and BladeSystem

Capitalizing on HP ProLiant server and HP BladeSystem capabilities requires a service partner
who understands your increasingly complex business technology environment.That's why it
makes sense to team up with the people who know HP infrastructure hardware and software best
- the experienced professionals at HP Services.

What HP ProLiant and BladeSystem Services can do for you

HP ProLiant and BladeSystem Services can help you design, deploy, test, integrate, support, and
manage IT and infrastructure solutions. This way, HP proposes services solutions that include
more than just uplift of base warranty. Foundation Care services deliver scalable support-
packages for HP industry-standard servers and software. You can choose the type and level of
service that is most suitable for their business needs. New to this portfolio is HP Collaborative
Support. If you are running business critical environments, HP offers Proactive Care or Critical
Advantage. These services help deliver high levels of application availability through proactive
service management and advanced technical response
You can get the support you need by choosing from one of a number of service packaged
solutions we have designed to address wider set of customer support needs.
HP Technology Services meets business challenges with services offered in three support
recommendations - 

Optimized Care, Standard Care, and Basic Care

 - available for each

product group. Such support solutions enable customers to optimize technology operations,
minimize risk and drive better business outcomes with easy-to-buy, easy-to-use scalable support
recommendations for servers, storage, networking and software.
All three service recommendations include support services from the broader portfolio of
Foundation Care and Proactive Care services.

Optimized Care

Optimized Care : Supports maintaining servers at optimum performance availability

HP ProLiant Server Hardware Installation

Provides for the basic hardware installation of HP branded servers, storage devices and
networking options to assist you in bringing your new hardware into operation in a timely and
professional manner 

http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf

HP Installation and Startup for Insight Control Software / HP SIM

Provides for the deployment and basic configuration of HP Insight Control or HP SIM (Systems
Insight Manager) on HP ProLiant ML and DL series servers or HP BladeSystem servers

http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA0-9972ENW.pdf

3-Year HP 24x7 4 hour Response, Proactive Care or Critical Advantage

Helps optimize your systems and delivers high levels of application availability through proactive
service management and advanced technical response. A skilled Technical Manager will own
your query or issue end to end until resolved, delivering a single point of contact for you

http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA3-2140ENW.pdf

Additional Services: Data Center Transformation Services

Standard Care

Standard Care : Service recommendation that maintains high level of server availability

HP ProLiant Server Hardware Installation

Provides for the basic hardware installation of HP branded servers, storage devices and
networking options to assist you in bringing your new hardware into operation in a timely and
professional manner 

http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf

HP Installation and Startup for Insight Control Software / HP SIM

Provides for the deployment and basic configuration of HP Insight Control or HP SIM (Systems
Insight Manager) on HP ProLiant ML and DL series servers or HP BladeSystem servers

http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA0-9972ENW.pdf

QuickSpecs

HP ProLiant DL360 Generation9 (Gen9)

Service and Support

DA - 15033   Worldwide QuickSpecs — Version 1 — 9.9.2014

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