Service and Support

HP Technology Services for Industry Standard Servers

HP Technology Services delivers confidence, reduces risk and helps customers realize agility and
stability. Connect to HP to help prevent problems and solve issues faster. Our support technology
lets you to tap into the knowledge of millions of devices and thousands of experts to stay
informed and in control, anywhere, any time.

Protect your business beyond warranty with HP Care Pack Services

HP Care Pack Services enable you to order the right service level, length of coverage and
response time as you purchase your new server, giving you full entitlement for the term you
select.

Optimized Care

Supports maintaining servers at optimum performance availability

HP Proactive Care with 24x7 coverage, three year Care Pack Service

HP Proactive Care helps prevent problems and stabilize IT by utilizing secure, real-time,
predictive analytics and proactive consultations when your products are connected to HP. This
Care Pack Service combines three years' proactive reporting and advice with our 24x7 coverage
and enhanced escalation management, four hour hardware response time and two hour call back
for software questions on leading industry standard software running on your HP ProLiant server.

http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855ENW.pdf

Standard Care PackageSupports maintaining high level of server availability

Foundation Care 24x7, three-year Care Pack Service

HP Foundation Care 24x7 connects you to HP 24 hours a day, seven days a week for assistance
on resolving issues. Hardware onsite response within four hours if needed; collaborative software
included in this Care Pack service provides troubleshooting assistance on industry leading
software running on your HP server. Simplify your support experience and make HP your first call
for hardware or software questions.

http://h20195.www2.hp.com/V2/GetDocument.aspx?docname=4AA4-8876ENW&cc=us&lc=en

Related Services

HP ProLiant Server Hardware Installation

Provides for the basic hardware installation of HP branded servers, storage devices and
networking options to assist you in bringing your new hardware into operation in a timely and
professional manner.

http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf

Factory Express for Servers and storage

HP Factory Express offers configuration, customization, integration and deployment services for
HP servers and storage products. Customers can choose how their factory solutions are built,
tested, integrated, shipped and deployed. For more information on Factory Express services for
your specific server model please contact your sales representative or go to:
http://www.hp.com/go/factory-express.

Data Privacy Services

Protect your data through better media management. HP Data privacy services help manage and
protect sensitive data to reduce the risk of unauthorized access to private information and help
meet compliance requirements. Our retention services allow you to keep drives and other devices
upon failure, our removal services provide convenient data sanitization and our recovery services
allow you to safely retire IT assets and capture any remaining value from the hardware.

http://www.hp.com/services/dataprivacy

Additional HP Care Pack services can be found at: 

http://www.hp.com/go/cpc

QuickSpecs

HP ProLiant ML150 Generation9 (Gen9)

Service and Support

DA - 15090   Worldwide QuickSpecs — Version 1 — 12.1.2014

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