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Warranty

Customer compensation

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Category

Type of consumer damage

Compensation details

Within warranty (1 year) After warranty expires

Naturally caused damage 

on performance / functional 

ability under normal condition 

(within the possession

period of the parts)

Damage on performance/

functional ability due to the 

customer’s fault

Major repair required for the main parts of the product within 
1 month from the date of purchase

In case defect was found

Exchange or free repair

Free repair

Paid repair

Paid repair

Paid repair

Warranty of this product is for 1 year and the battery is for 6 months.

Paid repair

Collect the equivalent amount 

of paid repair service then exchange product

Exchange product

Exchange product 

or refund

Exchange product 

or refund

Loss occurred during delivery or installation upon 
the purchase of the product

Same problem occurred for the 4th time or breakdown for 
the 5th time with different defects

Major repair required within 10 days from the date of purchase

In case the product is repairable

-In case the product was damaged due to natural disaster 
 (fire, sea wind, earthquake, storm and flood, etc)
-In case the product was damaged by using the wrong power or faulty connection device
-In case the product was damaged by the staff not assigned by our company 
 or service center repaired or converted the product.
-Other external causes except the faulty of the product itself

In case the product is irreparable