the date of repair and the mileage at the time of
repair
the current mileage
the name of the dealer who sold you the vehicle
or who serviced your vehicle
a brief description of your unresolved complaint
a brief summary of actions that were taken with
the dealer and Ford Motor Company
the names (if known) of all people you contacted
at the dealership
a description of the action you want done to
resolve your concern.
Should your application NOT qualify for review, an
explanation will be mailed to you.
218
Reporting Safety Defects
(U.S. Only)
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or death,
you should immediately inform the National Highway
Traffic Safety Administration (NHTSA) in addition to
notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists
in a group of vehicles, it may order a recall and
remedy campaign. However, NHTSA cannot become
involved in individual problems between you, your
dealer, or Ford Motor Company.
To contact NHTSA, you may either call the Auto
Safety Hotline toll-free at 1-800-424-9393 (or 366-
0123 in the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation, 400
Seventh Street, Washington D.C. 20590. You can
also obtain other information about motor vehicle
safety from the Hotline.
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