Инструкция для Lincoln MKZ Hybrid (2014)

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2. If your inquiry or concern remains

unresolved, contact the Sales
Manager, Service Manager or
Customer Relations Manager.

3. If you require assistance or clarification

on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.

In order to help you serve you better,
please have the following information
available when contacting a Customer
Relationship Center:
•

Vehicle Identification Number.

•

Your telephone number (home and
business).

•

The name of the authorized dealer and
city where located.

•

The vehicle’s current odometer
reading.

In some states, you must directly notify
Ford in writing before pursuing remedies
under your state’s warranty laws. Ford is
also allowed a final repair attempt in some
states.

In the United States, a warranty dispute
must be submitted to the BBB AUTO LINE
before taking action under the
Magnuson-Moss Warranty Act, or to the
extent allowed by state law, before
pursuing replacement or repurchase
remedies provided by certain state laws.
This dispute handling procedure is not
required prior to enforcing state created
rights or other rights which are
independent of the Magnuson-Moss
Warranty Act or state replacement or
repurchase laws.

IN CALIFORNIA (U.S. ONLY)

California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal
to the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a
refund or replacement vehicle.

California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18000 miles (29 000 km),
whichever occurs first:

1. Two or more repair attempts are made

on the same non-conformity likely to
cause death or serious bodily injury
OR

2. Four or more repair attempts are made

on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR

3. The vehicle is out of service for repair

of nonconformities for a total of more
than 30 calendar days (not necessarily
all at one time).

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MKZ (CC9)

Customer Assistance