Problem

Possible cause

Solution

I experience an 

unacceptable pain 

sensation when I 

use the appliance.

You did not shave 

the areas to 

be treated

Shave the areas to be treated before you use the appliance. 

If shaving causes skin irritation, trim hairs as short as possible 

and use the Lumea Essential at a comfortable setting.

You treated an 

area for which the 

appliance is not 

intended.

You must not use the appliance on your face, inner labia, 

vagina, anus, nipples and areolas. Men must not use it on 

their face or scrotum.

You have used a 

light intensity that 

is too high for you.

Reduce the light intensity to a level that is comfortable for 

you. See chapter ‘Preparing for use’, section ‘Light intensity’.

 The light exit 

window is broken.

If the light exit window of the body attachment is broken, do 

not use the appliance with this body attachment any more. 

Go to your dealer or a Philips service centre or contact 

the Consumer Care Centre to have the body attachment 

replaced.

The appliance is 

not suitable for 

your hair or skin 

colour.

Do not use the appliance if your body hair is light blond, red, 

grey or white. Do not use the appliance either if you have 

dark skin. Consult the body hair and skin colour table in the 

Quick Start Guide.

The treated areas 

become red after 

the treatment.

Slight redness 

is harmless and 

normal and 

disappears quickly.

No action required.

The skin reaction 

after the treatment 

lasts longer than 

usual.

You have used a 

light intensity that 

is too high for you.

Select a lower light intensity the next time. See chapter 

‘Preparing for use’, section ‘Light intensity. If the skin reaction 

lasts longer than 3 days, contact your doctor.

The hair-removal 

results are not 

satisfactory.

You have used a 

light intensity that 

is too low for you.

Perform a skin test to determine if you can use a higher light 

intensity (see chapter ‘Using the appliance’, section ‘First use 

and skin test’.

You did not make 

enough overlaps 

when you used 

the appliance.

For proper hair-removal results, you have to make overlaps 

when you use the appliance. See chapter ‘Using the appliance’, 

section ‘Subsequent use’, step 4.

ENGLISH

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