troubleshooting 

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troubleshooting 

_11

03

TROUBLESHOOTING

troubleshooting

PROBLEM

SOLUTION

The appliance is not 

operating at all or the 

temperature is too high.

• 

Check that the power plug is correctly connected.

• 

Is the temperature control on the front panel correctly set?

• 

Does sun shine on the appliance or are there heat sources nearby?

• 

Is the back of the appliance too near to the wall?

The food in the refrigerator is 

frozen.

• 

Is the temperature control on the front panel set to the coldest 
temperature?

• 

Is the surrounding temperature too low?

• 

Did you store the food with a high water content in the coldest part of the 
fridge?

There are unusual noises.

• 

Check that the appliance is installed on a stable, level floor.

• 

Is the back of the appliance too near to the wall?

• 

Have any foreign objects fallen behind or under the appliance?

• 

Is the noise coming from the compressor in the appliance?

• 

A ticking sound may be heard inside the appliance; this is normal. This 
sound occurs when the various accessories contract or expand.

The front corners and sides 

of the appliance are warm 

and condensation starts to 

form.

• 

Heat-proof pipes are installed in the front corners of the appliance to 
prevent condensation from forming. 
When the surrounding temperature rises, this may not always be effective. 
However, this is not abnormal.

• 

In very humid weather, condensation may form on the outer surface of the 
appliance when the moisture in the air comes into contact with the cool 
surface of the appliance.

You can hear a liquid 

bubbling in the appliance.

• 

This is the refrigerant, which cools the inside of the appliance.

There is a bad smell inside 

the appliance.

• 

Has a food item spoiled?

• 

Make sure that strong smelling food (for example, fish) is wrapped so that 
it is airtight.

• 

Clean out your freezer periodically and throw away any spoiled or suspect 
food.

There is a layer of frost on 

the appliance walls.

• 

Are the air outlet vents blocked by food stored inside the refrigerator.

• 

Space the food out as much as possible to improve ventilation.

• 

Is the door fully closed?

Condensation forms on the 

inside wall of the appliance 

and around vegetables.

• 

Food with a high water content is stored uncovered with a high humidity 
level or the door has been left open for a long time.

• 

Store the food with a cover or in sealed containers.

DA99-01906Q-1 EN.indd   11

2011.4.25   1:44:8 PM