English - 18

What is Remote Support?

Samsung's Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

•

Diagnose

 your TV

•

Adjust 

your TV settings

•

Perform a factory reset

 for your TV

•

Install recommended 

firmware updates

How Does it Work?

Having a Samsung Tech remotely service your TV is really pretty simple

1.  Call the Samsung 

Contact Centre

 and ask 

for remote support.

2.  Open the menu

 on 

your TV and go to the 

Support section

.

3. 

Select Remote 
Management and 

Provide the Pin#

 to the 

agent.

4. 

The agent will then 

access your TV

. That's 

it!

Storage and Maintenance

- If a sticker was attached to the TV screen, some debris may remain after you remove the sticker. Please clean the debris 

off before watching TV.

- The exterior and screen of the product can get scratched while cleaning it. Be sure to wipe the exterior and screen 

carefully using a soft cloth to prevent scratches.

Do not spray water directly onto the product. Any liquid 
that enters the product may result in product failure, fire, or 
electric shock.

Clean the product with a soft damp cloth using a small 
amount of water. Do not use a flammable liquid (e.g. 
benzene, thinners) or a cleaning agent.

[UH6350-RU]BN68-06291A-01L04.indb   18

2014-05-23     3:05:20