6

Storage & Service

Storage

To avoid battery drain, all connected equipment should be turned off and disconnected from the UPS. Press and hold the ON/OFF/TEST switch for 
one second. Your UPS will be completely turned off (deactivated), and will be ready for storage. If you plan on storing your UPS for an extended 
period, fully recharge the UPS batteries every three months. Plug the UPS into a live AC outlet, turn it on by pressing and holding the ON/OFF/TEST 
switch for one second, and allow the batteries to recharge for 4 to 6 hours. If you leave your UPS batteries discharged for a long period of time, they 
will suffer a permanent loss of capacity.

Service

A variety of Extended Warranty and On-Site Service Programs are available from Tripp Lite. For more information on service, visit www.tripplite.
com/support. Before returning your product for service, follow these steps:

1. Review the installation and operation procedures in this manual to insure that the service problem does not originate from a misreading of the 

instructions.

2. If the problem continues, do not contact or return the product to the dealer. Instead, visit www.tripplite.com/support.

3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns link. From here you can request a Returned Material 

Authorization (RMA) number, which is required for service. This simple on-line form will ask for your unit’s model and serial numbers, along 
with other general purchaser information. The RMA number, along with shipping instructions will be emailed to you. Any damages (direct, 
indirect, special or consequential) to the product incurred during shipment to Tripp Lite or an authorized Tripp Lite service center is not covered 
under warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation charges prepaid. Mark the RMA 
number on the outside of the package. If the product is within its warranty period, enclose a copy of your sales receipt. Return the product for 
service using an insured carrier to the address given to you when you request the RMA.

Regulatory Compliance Identification Numbers 
For the purpose of regulatory compliance certifications and identification, your Tripp Lite product has been assigned a unique series number. The series number can be found on the product 
nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to the series number. The series number 
should not be confused with the marking name or model number of the product.

WEEE Compliance Information for Tripp Lite Customers and Recyclers (European Union) 
Under the Waste Electrical and Electronic Equipment (WEEE) Directive and implementing regulations, when customers buy new electrical and electronic equipment from Tripp Lite they are 
entitled to:
• Send old equipment for recycling on a one-for-one, like-for-like basis (this varies depending on the country)
• Send the new equipment back for recycling when this ultimately becomes waste

Tripp Lite follows a policy of continuous improvement. Product specifications are subject to change without notice.

201002179 • 932981-EN

1111 W. 35th Street • Chicago, IL 60609 USA

www.tripplite.com/support