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Product Warranty
Under normal operating conditions, AGAiT provides a one-year limited warranty for EC MINI, a six-month limited
warranty for the battery, and including but not limited to a 3-month limited warranty for discount items. Warranty
coverage begins from the day of purchase. Please refer to warranty terms at the time of purchase.
Limited Warranty Terms
1. Please enclose this warranty card when sending your EC MINI for repair.Please keep this warranty card in a
safe place, no warranty card will be reissued.
2. The limited warranty covered under these terms is valid only in the country where you were purchased.
3. Consumables are not covered by this limited warranty (e.g. filter, roll brush, side brush and wheel set).
4. During the warranty period, parts or products may be repaired or replaced with repaired parts or products of
similar functions.AGAiT will return the repaired product or a replacement with similar functions to customers.
All faulty parts or units removed from the product shall become the properties of AGAiT.
5. This limited warranty shall not cover defects as a result of the following circumstances:
a. removed, altered and/or illegible product serial number, accessory barcode and warranty seal; or
b. wear and tear of product as a result of normal use; or
c. damage arising out of not following instructions provided in the user’s manual, fall due to improper
handling, washing, use of EC MINI in wet areas, use of EC MINI in a temperature exceeding the
recommended temperature range, a sudden change in the environment, opening or servicing EC MINI
or accessories by an authorized technician, repairing EC MINI and accessories without genuine parts,
accidents, use with excessive force, or unreasonable operation of AGAiT products.
6. Consumers should notify AGAiT or its authorized dealers within a reasonable timeframe from detecting the
defect to apply for service covered by this limited warranty. No request for warranty service after warranty
expiration will be considered.
7. Consumers are recommended to take the following actions if there are problems with EC MINI:
a. Please refer to the user’s manual to locate the problem and possible solutions.
b. If the problem persists, consumers should contact their local dealer from which EC MINI was purchased,
the online dealer or the AGAiT Call Center for further instructions.
c. Consumers should prepare the following information before contacting AGAiT Call Center, AGAiT agents
or dealers:
- The model number, serial number and color of the EC MINI purchased.
- The complete address and contact information of the consumer.
- The photocopy of the purchasing invoice, receipt or sales statement. AGAiT will inform consumers of
the time, place and manner of returning the faulty EC MINI.If the warranty of the faulty EC MINI is still
valid, AGAiT will be responsible for all delivery fees.
8. If the consumer have lost the warranty card, purchasing invoice, purchasing receipt, sales statement or any
purchasing voucher, AGAiT will calculate the warranty period by adding three months to the manufacturing
date of EC MINI.
In case of damage as a result of any of the following reasons, customers must pay for the delivery, repair,
maintenance and labor of EC MINI:
1.
Any product with the warranty sticker or bar code being destroyed, obliterated, soiled or modified.
2.
Damages/malfunctions caused by parts not produced by the company.
3.
Any repairs caused by inappropriate installation and usage (for voltage requirement, refer to User’s
Manual).
4.
Act of God, force majeure, deliberate damage or improper operation, such as: not following the
instructions provided in the user’s manual,
5.
and any damage unrelated to the product itself.
6.
Any damage caused by unauthorized disassembling, modification of the specification or installing any
unlicensed parts.
Should you have any problems regarding the use of EC MINI or accessories, please contact an AGAiT dealer or the
shop where your EC MINI was purchased.
