![background image](/i/alcatel/154600/alcatel-onetouch-813-813d/h/alcatel-onetouch-813-813d-048.png)
93
94
Make sure you are using an Alcatel battery and charger in the box
•
When abroad, check that the electrical current is compatible
•
My mobile phone will not connect to a network
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually (see page
•
84
)
Try connecting at a later time if the network is overloaded
•
SIM card error
Make sure the SIM card has been correctly inserted (see page
•
13
)
Verify with your operator that your SIM card is 3V or 1.8V compatible; the
•
old 5V SIM cards cannot be used
Make sure the chip on your SIM card is not damaged or scratched
•
Touch screen does not respond
Make sure your phone is not locked
•
Launch touch screen calibration (Settings\Phone settings\Touch settings--
•
>Select LCD touch calibration)
Unable to make outgoing calls
Make sure you have dialled a valid number and press the
•
key
For international calls, check the country and area codes
•
Make sure your mobile phone is connected to a network, and that the
•
network is not overloaded or unavailable
Check your subscription status with your operator (credit, SIM card valid,
•
etc.)
Make sure you have not barred outgoing calls (see page
•
46
)
Unable to receive incoming calls
Make sure your mobile phone is switched on and connected to a network
•
(check for overloaded or unavailable network)
Check your subscription status with your operator (credit, SIM card valid,
•
etc.)
Make sure you have not forwarded incoming calls (see page
•
46
)
Make sure that you have not barred certain calls
•
The caller’s name does not appear when a call is received
Check that you have subscribed to this service with your operator
•
Your caller has concealed his/her number
•
Troubleshooting
24
................
Before contacting the aftersales department, you are advised to follow the
instructions below:
You are advised to switch off the telephone from time to time to optimise
•
its performance.
You are advised to fully charge (
•
) the battery for optimal operation.
Avoid storing large amounts of data in your telephone as this may affect the
•
performance of your telephone.
and carry out the following checks:
My mobile phone will not switch on
Press
•
until the screen comes on
Check the battery charge level
•
Check the battery contacts, remove and reinstall your battery, then turn
•
your telephone back on
My phone has not responded for several minutes
Press the
•
key
Remove the battery and re-insert it, then switch the phone back on
•
My screen is difficult to read
Clean your screen
•
Use your mobile phone in accordance with the recommended conditions
•
of use
My mobile phone turns off by itself
Check that your keypad is locked when you are not using your mobile
•
phone
Check the battery charge level
•
My mobile phone will not charge properly
Make sure that your battery is not completely discharged; If the battery is
•
flat, it may take around 20 minutes to display the battery charger indicator
on the screen
Make sure charging is carried out under normal conditions (0°C - +40°C)
•
Make sure your battery is inserted. It must be inserted before plugging in
•
the charger