Emergency calls
About emergency calls
Your BlackBerry® device is designed to make emergency calls even when it is locked. If the connection to the wireless network is turned
off when you initiate an emergency call, your device is designed to connect to the wireless network automatically.
You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America).
About Emergency Callback Mode
When you end an emergency call, the BlackBerry® device enters Emergency Callback Mode. This mode enables the operator to call you
back or determine your approximate location. Depending on your service provider, Emergency Callback Mode is active for five minutes or
is canceled when you make a non-emergency call.
In Emergency Callback Mode, you cannot send and receive messages or browse web pages.
Your device exits Emergency Callback Mode at any time if you make a non-emergency call.
About GPS technology
Depending on your wireless service provider, you might be able to use location-based applications and location-based services on your
BlackBerry® device to get your GPS location. Location-based applications can use your GPS location to provide you with other location-
based information. For example, a location-based application could use your GPS location to provide you with driving directions.
If your device is connected to a CDMA network and you make an emergency call or your device is in emergency callback mode, an emergency
operator might be able to use GPS technology to estimate your location.
Note: In an emergency, always provide the emergency operator with as much information as possible. Emergency operators might not be
able to estimate your location using only GPS technology.
If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you
want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact
your wireless service provider.
Make an emergency call
• If your keyboard or BlackBerry® device is unlocked, in the phone, type the emergency number. Press the Send key.
• If your keyboard or device is locked, press the Enter key. Click Emergency Call. Click Yes.
Turn on GPS technology
Depending on your wireless service provider, the GPS options that appear on your BlackBerry® device might differ slightly from the options
that appear in this task.
1. In the device options, click Advanced Options.
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