Phone troubleshooting
I cannot make or receive calls
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number,
including the country code and area code, for your contact.
• If you are not receiving calls, verify that call forwarding is turned off.
• If you have more than one phone number associated with your device, you can make calls using the active phone number only.
I cannot make calls using a voice command
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled
device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
• Verify that your keyboard is unlocked.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the
language options. Certain languages might not be supported.
My device does not recognize names or numbers in voice commands
Try performing the following actions:
• Say the first name and the last name of your contact.
• If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less.
• If your device often identifies incorrect matches, set the matching sensitivity level to reject more.
• Improve voice recognition of numbers.
I cannot check my voice mail
If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a
shortcut key, your device calls the voice mail access number for your active phone number.
Try checking the voice mail for your alternate phone number.
I cannot join a call
If your BlackBerry® device is associated with an enterprise voice phone number, you cannot join a call that you make from or receive to
your enterprise voice phone number with a call that you make from or receive to the phone number provided by your wireless service
provider.
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