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Status Indicator Information, Troubleshooting, and Specifications

Troubleshooting

Problem

Possible Causes and Solutions

The printer does not turn 

on when the power 

button is pressed.

1 The battery is out of charge. Charge the battery or 

connect to the AC adapter.

2 The battery is not inserted correctly. Ensure that 

the battery is inserted correctly (see "Installing the 

Battery" on page 7).

3 The AC adapter is not connected to the printer 

correctly. Ensure that the AC adapter is connected 

correctly (see "Charging the Battery" on page 8).

Unable to load photo 

paper.

The photo papers may not be suitable for your 

printer. Use only Dell-branded ZINK™ Photo 

Papers.

The paper jammed 

before printing (nothing 

has been ejected).

Check if there is paper in the media tray. If so, 

ensure that the paper is loaded correctly. If not, 

load a new pack of ZINK Photo Paper. 
Check if the photo paper is bent or wrinkled. If so, 

replace with a new photo paper. Ensure that it is 

loaded correctly (see "Important Information: 

ZINK Photo Paper" on page 10).

The paper jammed while 

printing (part of the 

photo has already been 

ejected).

Do not pull out the photo paper. It will cause 

hardware damage and expire warranty. Please 

turn off the printer, and then turn it on again. 

The photo paper will be automatically ejected.

The printed photo has 

streaks (lines or marks of 

different color from the 

background).

Turn off the printer. Open the media cover and 

remove the photo paper. Place the ZINK Smart 

Sheet in the paper tray with its barcode facing 

down. Close the media cover and turn on the 

printer. The Smart Sheet will be automatically 

ejected and cleans the print head. 

Other problems

Turn off the printer. If the printer does not turn 

off, 

reset the printer by removing and 

reinserting the battery

. Turn on the printer 

again.