Q2006 SERIES USER’S MANUAL

English

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Troubleshooting

Your notebook PC is sturdy and subject to few problems in the field. 
However, you may encoun-ter simple setup or operating problems that 
you can solve on the spot, or problems with periph-eral devices, that you 
can solve by replacing the device. The information in this section helps 
you isolate and resolve some of these straightforward problems and 
identify failures that require service. 

4.1  Identifying the Problem 

If you encounter a problem, go through the following procedure before 
pursuing complex troubleshooting: 

1. Turn off your notebook. 
2. Make sure the AC adapter is plugged into your notebook and to an 

active AC power source. 

3. Make sure that any card installed in the PC card slot is seated 

properly. You can also remove the card from the slot, thus eliminating 
it as a possible cause of failure. 

4. Make sure that any devices connected to the external connectors 

are plugged in properly. You can also disconnect such devices, thus 
eliminating them as possible causes of failure. 

5. Turn on your notebook. Make sure it has been off at least 10 seconds 

before you turn it on.

6. Go through the boot sequence.
7. If the problem has not been resolved, contact your support 

representative.

Before you place the call, you should have the following information 
ready so that the customer support representative can provide you with 
the fastest possible solution

● Product name 
● Product configuration number 
● Product serial number 
● Purchase date 
● Conditions under which the problem occurred 
● Any error messages that have occurred 
● Hardware configuration 
● Type of device connected, if any 

See the Configuration Label on the bottom of your notebook for 
configuration and serial numbers. 

Copyright-protected technology This product incorporates copyright 
protection technology that is protected by U.S. patents and other 
intellectual property rights. Use of this copyright protection technology 
must be autho-rized by Macrovision, and is intended for home and other 
limited viewing uses only unless otherwise authorized by Macrovision. 
Reverse engineering or disassembly is prohibited.

4.2 GIGABYTE Service Information

More service information please link to GIGABYTE official website:
www.gigabyte.com