HP Technology
Services
HP Technology Services delivers confidence, reduces risk and helps customers realize agility and
stability. Connect to HP to help prevent problems and solve issues faster. Our support technology
lets you to tap into the knowledge of millions of devices and thousands of experts to stay
informed and in control, anywhere, any time.
Protect your business
beyond warranty with
HP Care Pack Services
HP Care Pack Services enable you to order the right service level, length of coverage and
response time as you purchase your new server, giving you full entitlement for the term you
select.
Optimized Support
recommendation
HP Proactive Care
- Call to Repair commitment, 24x7 coverage, three year Care Pack Service
Prevent problems and stabilize IT by utilizing secure, real-time, predictive analytics and proactive
consultations when your products are connected to HP. Includes enhanced escalation
management and the industry's highest level of hardware support commitment - hardware will be
returned to operating conditions within six (6) hours after you open your case. Comes with
collaborative software call management with two hour call back to reduce troubleshooting.
As a leading global support provider for Microsoft, Red Hat, VMware, SUSE and other operating
systems, HP is able to simplify and shorten your time to resolution with one call for hardware or
software questions.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855ENW.pdf
HP ProLiant Server Hardware Installation
Help ensure your new HP ProLiant hardware is installed smoothly, efficiently and with minimal
disruption to your IT and business operations.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
Standard Support
recommendation
HP Proactive Care - 24x7 coverage, three year Care Pack Service
This service helps prevent problems and stabilize IT by utilizing secure, real-time, predictive
analytics and proactive consultations when your products are connected to HP. Includes four hour
response for hardware, and collaborative call management for software with a two hour callback.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855ENW.pdf
HP ProLiant ML350 Hardware Installation
Help ensure your new HP ProLiant hardware is installed smoothly, efficiently and with minimal
disruption to your IT and business operations.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
Related Services
These services help modernize key systems and leverage new technology to support a changing
business climate and prepare you for the new style of IT. HP understands the needs of the data
center of the future and will serve as your guide for the journey.
www.hp.com/services/consulting
Data Privacy Services
Protect your data through better media management. HP Data privacy services help manage and
protect sensitive data.
www.hp.com/services/dataprivacy
Factory Express for Servers and storage
HP Factory Express offers configuration, customization, integration and deployment services for
HP servers and storage products. Choose how your factory solutions are built, tested, integrated,
shipped and deployed.
http://www.hp.com/go/factory-express
HP Foundation Care
Hardware and software support services provide easy connection to HP to resolve support issues
quickly. Includes collaborative call management for industry leading software; full software
support may also be purchased, giving you one place to call for
help.
www.hp.com/services/foundationcare
Additional HP Care Pack services can be found at:
www.hp.com/go/cpc
QuickSpecs
HP ProLiant DL380 Generation9 (Gen9)
Service and Support
DA - 15034 Worldwide QuickSpecs — Version 1 — 9.9.2014
Page 13