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The vehicle’s cellular phone automatically places a call to a 24 hour
emergency response center.
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When contact is made, the vehicle sends an electronic data message
to the response center’s computer. This data message includes latitude
and longitude coordinates obtained from the vehicle’s positioning
system and customer identification information.
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Once the data transmission is complete, the call is forwarded to a
response center operator who confirms your location using a
computerized map.
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The vehicle’s cellular handset is locked-out, the phone is automatically
placed in the “hands-free” mode and voice communication is
established with the operator through the “hands-free” microphone.
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Typically, voice communication with an operator is established within
one minute after an assistance control is pressed.
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The operator verbally obtains details of your situation and, if
necessary, ties your vehicle into a three-way phone call with the
United States Auto Club or local 911 or other emergency services to
dispatch the appropriate assistance to your location.
•
In most situations, only the response center can terminate an
assistance request. Once the operator terminates the call, the system
warning light will stop flashing and the system will be reset.
General description
Lincoln’s Remote Emergency Satellite Cellular Unit (RESCU) is designed
to expedite roadside, emergency or information assistance to motorists
who are uncertain of their location and/or are uncertain of whom to
contact for assistance.
The Lincoln RESCU system utilizes Global Positioning System (GPS)
technology and the nation’s cellular phone network to track vehicle
location and, at the touch of a control, put you in voice contact with the
Lincoln Security Response Center.
Two controls in the overhead console, Information (i) and Emergency
(S.O.S.) will activate the system:
When a control is selected, the RESCU System will direct the vehicle’s
cellular phone to automatically place a call to the response center’s
central computer. Once a connection is made, an electronic data message
will be transmitted. This data message will include:
•
Type of alarm (Information, Emergency or Air Bag activation)
Controls and features
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