![background image](/i/alcatel/152929/alcatel-onetouch-815-815d/h/alcatel-onetouch-815-815d-046.png)
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Troubleshooting ................
Before contacting the service centre, you are advised to follow the
instructions below:
You are advised to fully charge (
•
) the battery for optimal operation.
Avoid storing large amounts of data in your phone as this may affect its
•
performance.
Use User Data Format and the ONE TOUCH Upgrade tool to perform
•
phone formatting or software upgrading, (to reset User Data format, hold
down # while simultaneously pressing the power on/off key). ALL User
phone data: contacts, photos, messages and files, downloaded applications
like Java games will be lost permanently. It is strongly advised to fully
backup the phone data and profile via PC suite before doing formatting and
upgrading.
and carry out the following checks:
My phone is frozen or cannot switch on
Check the battery contacts, remove and reinstall your battery, then turn
•
your phone on
Check the battery power level, charge for at least 20 minutes
•
If it still does not work, please use User Data Format to reset the phone or
•
One Touch Upgrade to upgrade software
My phone has not responded for several minutes
Restart your phone by pressing and holding the
•
key
Remove the battery and re-insert it, then restart the phone
•
If it still does not work, please use User Data Format to reset the phone or
•
One Touch Upgrade to upgrade software
My phone turns off by itself
Check whether your phone is locked when not in use, and make sure you don't
•
accidentally turn off your phone when locking it by pressing the power key.
Check the battery charge level
•
If it still does not work, please use User Data Format to reset the phone or
•
One Touch Upgrade to upgrade software
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Images for reference only.
Accessories
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(1)
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The latest generation of ALCATEL ONE TOUCH GSM mobile phones
offers a built-in handsfree feature that allows you to use the telephone
from a distance, placed on a table for example. For those who prefer to
keep their conversations confidential, an earpiece is also available known
as the headset.
Battery
USB cable
Stereo headset
Only use your telephone with ALCATEL ONE TOUCH
batteries, chargers and accessories in your box.