![background image](/i/dell/154781/dell-c3760dn-c3760n/h/dell-c3760dn-c3760n-382.png)
Action
Yes
No
2
Ensure the light path is not covered.
a
Remove the drum cartridges, and keep them in the dark place. See
"Removing the Drum Cartridge."
b
Check the light path, and then remove the shielding.
c
Re-install the drum cartridges. See "Installing a Drum Cartridge."
d
Launch the
Tool Box
, and click
Chart Print
on the
Diagnosis
tab.
e
Click
Pitch Configuration Chart
.
The task is complete.
Go to action 3.
The Pitch Configuration Chart is printed.
Does this solve your problem?
3
Replace the drum cartridges.
a
Replace the drum cartridges. See "Replacing the Drum Cartridges."
b
After you replace the drum cartridges, click
Chart Print
on the
Diagnosis
tab.
c
Click
Pitch Configuration Chart
.
The task is complete.
Contact Dell.
The Pitch Configuration Chart is printed.
Does this solve your problem?
Ghosting
Action
Yes
No
1
Locate the cause of the problem using the Ghost Configuration Chart. Proceed to the action
Contact Dell.
a
Launch the
Tool Box
, and click
Chart Print
on the
Diagnosis
tab.
corresponding to the
b
Click
Ghost Configuration Chart
.
type of ghosting.
The Ghost Configuration Chart is printed.
Positive ghost - 2a
Is the type of the problem identified?
Negative ghost - 2b
2a
Replace the drum cartridges.
The task is complete.
Contact Dell.
a
Replace the drum cartridges. See "Replacing the Drum Cartridges."
b
After you replace the drum cartridges, click
Chart Print
on the
Diagnosis
tab.
c
Click
Ghost Configuration Chart
.
The Ghost Configuration Chart is printed.
Does this solve your problem?
2b
If you are using non-recommended print media, use the print media
The task is complete.
Go to action 3.
recommended for the printer.
Does this solve your problem?
Troubleshooting Guide
380