![background image](/i/dell/154781/dell-c3760dn-c3760n/h/dell-c3760dn-c3760n-392.png)
Regi Jam (Exit Sensor On JAM)
Action
Yes
No
1
Ensure that the drum cartridges are installed correctly.
The task is complete.
Go to action 2.
Does this solve your problem?
2
Replace the drum cartridges. See "Replacing the Drum Cartridges."
The task is complete.
Go to action 3.
Does this solve your problem?
3
Ensure that the fusing unit is set properly.
The task is complete.
Go to action 4.
Does this solve your problem?
4
Replace the fusing unit.
a
Replace the fusing unit. See "Removing the Fusing Unit."
b
After you replace the fusing unit, click
Chart Print
on the
Diagnosis
tab.
The task is complete.
Go to action 5.
c
Click
Pitch Configuration Chart
.
The Pitch Configuration Chart is printed.
Does this solve your problem?
5
Ensure that the transfer belt unit is installed correctly.
The task is complete.
Go to action 6.
Does this solve your problem?
6
Replace the transfer belt unit, the 2nd BTR, and the retard roller.
a
Replace the transfer belt unit, the 2nd BTR, and the retard roller. See
"Replacing the Transfer Belt Unit, the 2nd Belt Transfer Roller (2nd
b
After you replace the transfer belt unit, the 2nd BTR, and the retard
roller, click
Chart Print
on the
Diagnosis
tab.
c
Click
Pitch Configuration Chart
.
The task is complete.
Contact Dell.
The Pitch Configuration Chart is printed.
Does this solve your problem?
Exit Jam (Exit Sensor Off JAM)
Action
Yes
No
1
Ensure the fusing unit is installed correctly.
The task is complete.
Go to action 2.
Does this solve your problem?
2
Replace the fusing unit.
a
Replace the fusing unit. See "Replacing the Fusing Unit."
b
After you replace the fusing unit, click
Chart Print
on the
Diagnosis
tab.
The task is complete.
Contact Dell.
c
Click
Pitch Configuration Chart
.
The Pitch Configuration Chart is printed.
Does this solve your problem?
Troubleshooting Guide
390