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The touch screen responds slowly or improperly
Remove any protective covers from the touch screen
Please make sure that your hands are clean and dry when handling a device
with a touch screen
Ensure that you have the latest software version installed
The display shows SIM failure
Double check if the Sim card has been mounted correctly, if the problem
persists your SIM card may be damaged. Contact your operator
The device freezes or suffers errors
If your devices sufferes frequent freezes and errors, you may need to reset
the device. If your device is frozen and unresponsive, press and hold the
Power button for 7-10 seconds and the device will reboot. If the problem
persists perform a factory data reset. Tap
Settings>Back up & reset>
Factory data reset> Reset device> Erase evrything
Your battery overheats
Double check if You are using the original Goclever charger intended to be
used with the specific device in question
You encounter problems while connecting the device to a comptuer
Make sure that the USB cable you are using is compatible with your device
Make sure that you have all the required drivers installed and updated on
your computer
If you are a Windows XP user, make sure that you have Windows XP
Service Pack 3 or higher installed on your computer
Frequently asked questions