![background image](/i/lg/157451/lg-lss464/h/lg-lss464-060.png)
60
Reference
Troubleshooting
Symptoms
Resolutions
The Smart Station does
not activate properly
Check your PC system. Please use the recommended PC sys-
•
tem with Smart Station program.
Do not use other applications with this Smart Station pro-
•
gram.
Use the graphics card in your computer with the latest driver.
•
Repeat error message
“Unable to connect to
device”
Reduce the CPU usage and Network bandwidth using the device
setting for each device. Reduce the resolution, increase the com-
pression setting and lower the frame rate.
Connection refused,
server is not accept-
ing any connections.
Connection suceeded
but unable to the video
Check that internet and security firewall are not blocking a con-
nection to the device.
There is no audio in the
live view
If audio was not enable in audio settings of the device there will
not be audio in the live view.
Follow these steps to troubleshoot audio.
1. Select a channel
2. Click the Device setup button
3. Click the Video/Audio
4. Enable the Audio In
5. Go to the live view and reconnect to device with enabled
audio.
Note:
If there is a noise, Reduce the CPU usage and Network bandwidth
using the device setting for each device.
Troubleshooting
4
Reference