troubleshooting
This chapter summarises the most common problems you could encounter with the
appliance. If you are unable to solve the problem with the information below, visit
www.philips.com/support
for a list of frequently asked questions or contact the
Consumer Care Centre in your country.
Problem
Possible cause
Solution
The appliance
does not
work, even
though it is
connected to
the mains.
This appliance is not
designed to be used directly
from the mains.
Remove the adapter from the
wall socket and the small plug
from the appliance. You can now
switch on the appliance again.
The appliance
does not
shave as well
as it used to.
The shaving heads are
damaged or worn.
Replace the shaving heads. See
chapter ‘Replacement’.
The shaving heads are dirty. Clean the cutters and guards
with the cleaning brush supplied.
See chapter ‘Cleaning and
maintenance’.
Long hairs obstruct the
shaving heads.
Clean the cutters and guards
with the cleaning brush supplied.
See chapter ‘Cleaning and
maintenance’.
Shaving foam or shaving gel
has accumulated in the
shaving heads.
Rinse the shaving heads
thoroughly with a sufficient
amount of water.
The appliance
does not work
when I press
the on/off
button.
The rechargeable battery is
empty.
Recharge the battery. See
chapter ‘Charging’.
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