28

PG-006_v01

Troubleshooting

PROBLEM

CAUSE

TIP

No 

fl

 ame (ignitor does 

not light gas)

Clogged 

fl

 ame holes 

in the burner crown

Turn the burner knob to position 

●

.

Close the gas valve and disconnect the appliance from the mains.

●

If necessary, ventilate the room.

●

Remove pan supports and external burner elements from the hob. 

●

Clean them, paying special attention to the 

fl

 ame holes.

Dry all elements, replace them, connect the appliance to the mains 

●

and open the gas valve.

Burner nozzle is 

clogged

Turn the burner knob to position 

●

.

Close the gas valve, disconnect the appliance from the mains.

●

If necessary, ventilate the room.

●

Remove pan supports and external burner elements from the hob.

●

Clean the nozzle or unclog it using a thin copper wire.

●

Replace all elements, connect the appliance to the mains and open 

●

the gas valve. Try to light the burners again.

Do not use any coarse-grained abrasive agents, sharp 

●

objects, wire sponges, powders and/or aggressive 

chemicals for cleaning the hob and knobs.
Residues of food can best be removed by using 

●

a wooden spatula or a special scrapper, while being 

careful not to scratch the hob surface. 
Molten sugar, aluminium and plastics should be removed 

●

immediately (when warm) from the surface of the hob. 

Sugar melts quickly on hot surfaces and may result in 

permanent stains.
When cleaning, do not let water get under the hob.

●

Place dirty pan supports in warm water with a detergent, 

●

then wash and dry them. 

CLEANING THE BURNERS

In the case of food spillage, and periodically, remove tarnish 

and dirt from the gas burners, ignitors and 

fl

 ame  failure 

safety devices. 
Start cleaning burners by taking off the burner crowns and 

the burner caps.

Put the burner crowns and caps in warm water with 

●

a detergent, then wash and dry them. 
Use a steel wire to unclog the holes in the burner crown. 

●

After washing, check if the 

fl

 ame holes are clear.

Make sure that the burner base near the nozzles is 

●

always kept clean. Dirty nozzles may cause clogging and 

the burner’s 

fl

 ame will be weak, or will not light at all.

The nozzles should be cleaned by brushing them with 

●

a brush soaked in a solvent.
Cleaned elements should be dried thoroughly, as wet 

●

elements may prevent the gas from being ignited, or may 

cause its incorrect burning.
Replace the dried elements, being careful not to damage 

●

any of the ignitors or 

fl

 ame failure safety devices.

during cooking, always cover the dish with a lid. This 

●

prevents excessive vapour from accumulating in the 

room.
If you use cookware with diameter lower than 

●

recommended, the 

fl

 ame will go around the sides of the 

dish causing the handles to overheat and in some cases 

to burn.

 Overheated fats and oils may easily catch 

fi

 re. Therefore, dishes prepared with fat or oil 

should only be cooked under supervision.

In the case of power shortage, burners can be ignited 

●

using a gas lighter or matches. Take extra care when 

igniting burners with a gas lighter or matches. 
Do not put a dish on two burners at the same time.

●

Use only clean, dry cookware with a height of approx. 

●

2/3 of its diameter.
Never operate the hob with wet hands.

●

Never leave the appliance unattended with gas burners 

●

turned on.

Cleaning and maintenance

 Before proceeding with cleaning, disconnect 

the hob from the power supply.

In order to look nice and work properly the hob should be 

systematically cleaned.

Before cleaning, remove pan supports and external 

●

burner elements from the hob.
Hob surface, enamelled surfaces and burner casings 

●

should be cleaned using a damp cloth soaked in warm 

water with a washing-up liquid. Avoid using too much 

water.
Strong dirt may be removed using special detergents for 

●

cleaning ceramic hobs and stainless steel.