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Troubleshooting

If you have a problem with this device, please read the troubleshooting guide below.

The player does not turn on.

•  Ensure that the player is fully charged. Try charging the player at least 4 hours, or charge the player 

overnight.

•  Ensure that the Hold/Lock switch is disengaged.

The buttons do not work.

•  Ensure that the player is fully charged. Try charging the player at least 4 hours, or charge the player 

overnight.

•  Ensure that the Hold/Lock switch is disengaged.

I cannot transfer files to the player.

•  Ensure that your computer is running a supported operating system.

•  If using a USB extension cable, ensure that it is securely attached to the player and the PC, or try 

using another USB cable.

•  If  you  have  connected  the  player  through  a  USB  hub,  try  connecting  the  player  directly  to  your 

computer.

•  Ensure that the player’s memory capacity is not full.

•  Ensure that the Hold/Lock switch is disengaged.

There is no sound during playback.

•  Check the volume level.

•  Ensure that the earphones are attached securely to the player.

The sound quality of the music is poor.

•  Try playing the file on your computer. If the sound quality is still poor, try downloading the file again 

or re-encoding the file yourself.

•  Ensure that the bit rate of the file is not too low. The higher the bit rate of the file, the better it will 

sound. The minimum recommended bitrate is 128kbps for MP3s and 96kbps for WMAs.

•  Try lowering the volume of the player.

•  Ensure that the earphones are attached securely to the player.

The player will not play my music file.

•  Ensure that the file is in a compatible format.

•  The file may be copy-protected and you no longer have authorization to play this file. If you feel this 

is in error, please contact the service from which you downloaded the file.

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