BenQ DC 5530  User’s Manual

Eng
lish

Troubleshooting

30

Even if I press the 
shutter button, the 
camera does not 
shoot.

The battery is running low.

Recharge or use the AC power 
adapter.

The camera is not in shooting 
mode.

Press 

 to enter capture or video 

mode.

The shutter button is not pressed all 
the way.

Press the shutter button all the way.

The internal memory or memory 
card does not have any free space.

Load a new card, or delete unwanted 
files.

The flash is recharging.

Wait until the flash mode icon indi-
cated on the screen stops flashing.

The memory card is unrecognized 
by the camera.

Format the memory card in this 
camera before its first use or when it 
was used other than this camera.

Cannot format a 
memory card.

The memory card is write-pro-
tected.

Remove the write protection.

End of the memory card life.

Load new memory card.

Cannot download 
images.

The free space on the hard disk in 
your computer is insufficient.

Check whether the hard disk has 
space for running Windows and if 
the drive for loading image files has 
free space of at least that of the mem-
ory card in the camera.

No power supply.

Recharge the battery or use the AC 
adapter, or turn the power on.

The film cannot play 
on a computer.

The compatibility of file format is 
incorrect.

Use Windows Media Player 9.0 or 
above to play the media files from 
the camera for best results. 

Symptom

Cause

Measure