Troubleshooting

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Troubleshooting

Battery problem

Problems

Possible causes

Possible solutions

Battery does not charge

1 

Check all connectors 
to ensure proper 
connectivity.

2 

Unplug the supplied 
Dell AC power 
adapter from the wall 
and verify that the 
outlet is functioning. 

3 

Check all cable 
connections, plug the 
adapter back into the 
tablet, and then plug 
pack into the wall.

The tablet's temperature 
is below 0 °C or higher 
than 35 °C.

Charge the battery in an 
ambient temperature 
between 0 °C to 35 °C.

The battery or power 
adapter is damaged.

Contact a Dell authorized 
reseller to replace the 
battery or power adapter.

Battery drains quickly 
even when the tablet is 
in Standby mode

If the tablet is not in 
the range of a network 
it can connect to, the 
tablet continues to send 
out signals to locate a 
base station and drains 
the battery.

• 

Temporarily turn off 
the tablet.

• 

Move the tablet in 
range of a network 
it can connect to, or 
temporarily turn off the 
wireless connection on 
your tablet.