Troubleshooting

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Touchscreen problem

Problems

Possible causes

Possible solutions

Touchscreen responds 
slowly or improperly

• 

The screen is dirty.

• 

Protective cover 
prevents the tablet 
from recognizing 
your inputs.

• 

Moisten a soft, 
lint-free cloth with 
either water or a 
display cleaner, and 
wipe the surface of 
the tablet until it is 
clean. Do not allow 
water from the cloth 
to seep down to 
the tablet ports or 
buttons.

• 

Remove any 
protective covers 
from the touchscreen.

Network Problem

Problems

Possible causes

Possible solutions

No wireless connection

1 

Check if the wireless 
radio is on. See 

Wi-Fi 

setting

.

2 

Try to get closer to the 
wireless access point.

3 

Reset the wireless 
router if using a private 
network; open the 
browser to view the 
landing page if using a 
public network.

Slow Internet 
connections

The signal strength is 
not strong enough.

Move your tablet to a 
different location for 
better signal reception.