Why You Need a SYNC 
Owner Account 

A SYNC owner account is 
required for Vehicle Health 
Report activation and the ability 
to view your reports online. You'll 
also be able to take advantage 
of all the SYNC Services* and 
personalization features, such 
as saving your favorites and 
points of interest (POI). You'll 
receive the latest software 
updates that add new places, 
directions and information, and 
if you have questions, you'll 
get free customer support. Visit 
the website or call the toll-free 
number for more information. 
See the inside front cover of  
this guide for details. 

Pairing Your Phone  
with SYNC 

1.   Make sure that your vehicle 

is in park (P) and your radio 
and ignition are switched on. 
Touch 

Add Phone

 in  

the upper left corner of  
the touchscreen.  

Find SYNC

 appears on the 

screen and instructs you to  
begin the pairing process 
from your device.

2.    Make sure that 

Bluetooth

 

is set to 

ON

 and that your 

cellular phone is in the 
proper mode. See your 
phone’s manual if necessary. 
Select SYNC and a six-digit 
PIN appears on your device.

3.    If you are prompted to enter 

a PIN on your device, it 
does not support Secure 
Simple Pairing. To pair, enter 
the PIN displayed on the 
touchscreen. Skip the next 
step.

4.    When prompted on your 

phone’s display, confirm that 
the PIN provided by SYNC 
matches the PIN displayed 
on your cellular phone.

5.    The display indicates when 

the pairing is successful.

Note:

 The system may prompt 

you to set your phone as the 
primary/favorite (the primary 
phone will receive messages  
and voicemail); download your 
phone book (this is required 
to use the full set of voice 
commands) and switch on  
911 Assist

®

.

Tips 

   Make sure you accept the 

request from SYNC to access 
your phone.

   To pair subsequent phones, 

please refer to 

Pairing 

Subsequent Phones

 in the 

MyLincoln Touch

 chapter of 

your 

Owner’s Manual.

   If you are experiencing 

pairing problems, try 
performing a clean pairing by 
deleting your services from 
SYNC, deleting the SYNC 
connection from your phone, 
and then repeating the 

Pairing Your Phone with  
SYNC

 process.

Phone

 

Voice-control your phone 

to connect with many other 
features and SYNC Services*:

   Connect to SYNC Services  

for traffic, directions,  
business searches and 
information favorites.

   Connect to Operator Assist  

to help locate a listing  
or destination.

   Call for a Vehicle  

Health Report.

   Connects automatically with 

a 911 Operator in the event of 
an accident (feature must be 
on prior to an event).

   Transfer calls seamlessly from 

SYNC to phone as you get in 
or out of your vehicle.

   Refer to the 

MyLincoln Touch

 

chapter of your 

Owner's 

Manual

 for complete details.

Using SYNC with MyLincoln Touch

 

SYNC is a hands-free, voice recognition system used for 
entertainment, information and communication. 

Use the four-corner, four-color touchscreen to explore and interact 
with your vehicle. The touchscreen is sensitive and works the same 
way traditional controls, knobs and buttons do. Make sure you press 
the desired icon accurately.

Press the various corners on your touchscreen to personalize  
the many features and settings of your vehicle all in one place.  
The system provides easy interaction with your cellular phone, 
multimedia entertainment, climate controls and navigation system*.

6 

7

*if equipped

EV Info  

   Your system has hybrid-

specific screens that display 
your vehicle power settings. 

     Press the EV Info button to 

view the Power Flow screen. 
This shows you where your 
vehicle power is coming from 
and where it is being used.

General Tips 

   Press the home 

 icon  

at any time to return to the 
home screen. 

   For additional support, refer 

to your 

Owner's Manual

,  

visit the website or call the  
toll-free number. See the 
inside front cover of this 
guide for more details.

Create Your Owner Account 

1.   Set up your owner account 

at 

SyncMyRide.com

 (U.S.) 

or 

SyncMyRide.ca

 (Canada). 

Register by following the 
on-screen instructions. After 
registering, you can see what 
complimentary services you 
are eligible for.

2.   SYNC uses a wireless 

connection called  

Bluetooth

®

 to 

communicate with your 
phone. Switch Bluetooth  
mode on in your phone's 
menu options. This lets 
your phone find SYNC. For 
more details on setting up 
your phone with SYNC, visit 

SyncMyRide.com 

(U.S.) or 

SyncMyRide.ca

 (Canada),  

or your phone  
manufacturer’s website.

2 01 4   M K Z   H Y B R I D

*if equipped

SYNC

®

 with MyLincoln Touch

TM