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GW17-060_v02

Descaling

To  maintain  it  is  performance,  your  Hot  Cup  will  require 

descaling once every three months or so. You may need to 

descale your Hot Cup more frequently if you live in a hard 

water area.

1

 Fill  your  Hot  Cup  to  the  Max  fill  level  and  place  an 

empty cup on the drip tray. Select a suitable setting for the 

dispensing control and press the start button. Wait for the 

water to be dispensed into the cup.

2

 Add a citric acid-based proprietary descaling product to 

the hot water in the cup and stir.

3

 Tip the contents of the cup into your Hot Cup and close 

the lid.

4

 Pace the empty cup on the drip tray and press the start 

button.

5

 Wait for the water to be dispensed into the cup.

6

 Discard the water from the cup.

7

 Repeat steps 4, 5 and 6 until the water level is at the 

MIN mark. Open the lid and empty any remaining water into 

the sink. Rinse your Hot Cup by filling it with clean water and 

emptying it into the sink. Fill your Hot Cup with fresh water to 

the MAX fill level and place an empty cup on the drip tray.

8

 Press  the  start  button  and  wait  for  the  water  to  be 

dispensed into the cup.

Discard the water in the cup.

●

Repeat steps 8 and 9 until the water level is at the MIN 

●

mark. Open the lid and empty any remaining water into 

the sink.

Troubleshooting

Problem

Possible Cause

Solution

The  start  switch  will  not  stay  in  the  on 

position.

Your Hot Cup has not reset itself after the 

boiling cycle.

Your  Hot  Cup  is  still  too  hot  after  the  last 

boil cycle. Wait a few seconds for it to cool 

slightly before trying again. 

The water tank does not illuminate and your 

Hot Cup does not dispense boiling water.

Your Hot Cup is not plugged in.

●

Your Hot Cup is not positioned correctly 

●

on its power base.
The fuse has blown.

●

Your Hot Cup has boiled dry.

●

Check  your  Hot  Cup  is  plugged  in  and 

●

switch on at the supply socket.
Check  that  the  dispensing  nozzle  is 

●

positioned centrally over the drip tray
Check the fuse in the plug.

●

Allow  your  Hot  Cup  to  cool  down 

●

completely then refill it with water.

Your Hot Cup does not dispense a full cup 

of water.

Your Hot Cup has excessive scale.

●

The  dispensing  control  may  be  set  too 

●

low.

Descale your Hot Cup.

●

Adjust the dispensing control.

●

Your  Hot  Cup  produces  excess  steam  but 

does not dispense boiling water.

The water level has dropped below the 

●

MIN level.
Your Hot Cup has excessive scale.

●

Fill with water between the MIN and MAX 

●

markings then restart the boil cycle.
Descale your Hot Cup.

●

Your  Hot  Cup  makes  a  noise  and  there 

is  a  ‘clunk’  sound  after  water  has  been 

dispensed.

This  is  the  sound  of  the  internal  valve 

operating after the boil cycle finishes.

This is normal operation.

Water drips from the dispensing nozzle after 

the boil cycle has finished.

There  is  a  residual  amount  of  water  left 

inside your Hot Cup after the boil cycle.

This is normal operation.

Steam comes out from the behind the start 

button and behind the dispensing nozzle.

Steam  is  being  vented  in  a  controlled 

manner through designed vents.

This is normal operation.

The water reservoir is getting hot.

Hot  water  is  being  returned  to  the  water 

reservoir.

This is normal operation.

Your  Hot  Cup  immediately  turns  itself  on 

when it is placed on the power base.

Your Hot Cup is already switched on.

Press the stop button.