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Product Warranty Card
AGAiT provides a one-year limited warranty for Eclean and a six-month limited warranty for the battery against
manufacturing defects. Warranty coverage begins from the day of purchase. AGAiT also provides a 3-month
limited warranty for discounted items. Please refer to warranty terms at the time of purchase.
Limited Warranty Terms
1. Please keep this warranty card properly and show this warranty card when sending your Eclean for service.
No warranty card will be reissued.
2. The limited warranty covered under these terms is valid only in the country where your Eclean were
purchased.
3. Consumables are not covered by this limited warranty (e.g. filter cotton, roll brush, side brush and wheel
sets).
4. During the warranty period, parts or products may be repaired or replaced with repaired parts or products
of similar functions. AGAiT will return the product or a replacement with similar functions to the customer
after repair. All faulty parts or units removed from the product become the property of AGAiT.
5. This limited warranty shall not cover defects as a result of the following circumstances:
a. removed, altered and/or illegible product serial number, accessory barcode and warranty seal.
b. wear and tear of product as a result of normal use; or
c. damage as result of not following instructions provided in the user’s manual, fall due to improper
handling, washing, use of Eclean in wet areas, use of Eclean in a temperature exceeding the
recommended temperature range, a sudden change in the environment, opening or servicing Eclean
or accessories by an authorized technician, repairing Eclean and accessories without genuine parts,
accidents, use with excessive force, or unreasonable operation of Eclean or accessories.
6. Consumers should notify AGAiT or its authorized dealers within a reasonable time from detecting the
defect to apply for service covered by this limited warranty. No request for warranty service after warranty
expiration will be considered.
7. Consumers are recommended to take the following actions if there are problems with Eclean.
a. Please refer to the Troubleshooting Guide in the user’s manual to locate the problem and possible
solutions.
b. If the problem persists, consumers should contact their local dealer from which Eclean was purchased,
the online dealer or the AGAiT Call Center for further instructions.
c. Consumers should prepare the following items before contacting AGAiT Call Center, AGAiT agents or
dealers:
- The model number, serial number and color of the Eclean purchased.
- The complete address and contact information of the consumer.
- The photocopy of the purchasing invoice, receipt or sales statement. AGAiT will inform consumers of
the time, place and manner of returning the faulty Eclean. If the warranty of the faulty Eclean is still
valid, AGAiT will be responsible for all delivery fees.
8. If the consumer loses the warranty card, purchasing invoice, purchasing receipt, sales statement or
any purchasing voucher, AGAiT will calculate the warranty validity by adding three months to the
manufacturing date of Eclean.
In case of damage as a result of any of the following reasons, customers must pay for the delivery, repair,
maintenance and labor of Eclean.
1. Any product with the warranty sticker or bar code has been destroyed, obliterated, soiled or modified.
2. Damages/malfunctions caused by parts not produced by the company.
3. Any repairs caused by inappropriate installation and usage (for voltage requirement, refer to User’s Manual).
4. Natural disasters, act of God, deliberate damage or improper operation, such as not following the
instructions provided in the user’s manual and damage unrelated to manufacturing defects.
5. Any damage caused by unauthorized disassembling, modification of the specification or installing any
parts not from the factory.
Should you have any problems regarding the use of Eclean or accessories, please contact an AGAiT dealer or
the shop where your Eclean was purchased.
