![background image](/i/dell/153139/dell-b1165nfw/h/dell-b1165nfw-273.png)
Printing quality problems
Condition
Suggested solutions
Wrinkles or creases
• Ensure that the paper is loaded properly.
• Check the paper type and quality.
• Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
Back of printouts are dirty
• Check for leaking toner. Clean the inside of the machine (see "Cleaning the machine" on page 78).
Solid color or black pages
• The toner cartridge may not be installed properly. Remove the cartridge and reinsert it.
• The toner cartridge may be defective. Remove the toner cartridge and install a new one (see "Replacing the toner cartridge" on
• The machine may require repairing. Contact a service representative.
6. Troubleshooting