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Troubleshooting
System problem
Problems
Possible causes
Possible solutions
Tablet does not turn on
The battery is
completely discharged.
1
Charge the tablet for
at least 4 hours.
2
Press and hold the
Power button for 2
seconds.
Tablet does not turn off
Press and hold the Power
button for 10 seconds
to perform a hard shut
down.
Tablet locks up
Press and hold the Power
button for 10 seconds
to perform a hard shut
down.
Tablet is not responding
or behaving unexpectedly
1
Reboot the tablet.
See
2
Refresh the tablet. See
.
3
Contact Dell’s support
service. See
dell.com/support
.
Tablet cannot boot into
Windows
Contact Dell’s support
service. See
dell.com/support
.
Software or feature is not
working as expected
Software updates may
have been downloaded
in the background.
Restart your tablet by
swiping-in from the right
edge of the display to
access Charms and touch
Settings
→
Power
→
Restart
to restart the tablet.
