HP Technology
Services

HP Technology Services delivers confidence, reduces risk and helps customers realize agility and
stability. Connect to HP to help prevent problems and solve issues faster. Our support technology
lets you to tap into the knowledge of millions of devices and thousands of experts to stay
informed and in control, anywhere, any time.

Protect your business
beyond warranty with
HP Care Pack Services

HP Care Pack Services enable you to order the right service level, length of coverage and
response time as you purchase your new server, giving you full entitlement for the term you
select.

Optimized Support
recommendation

HP Proactive Care

 - Call to Repair commitment, 24x7 coverage, three year Care Pack Service

Prevent problems and stabilize IT by utilizing secure, real-time, predictive analytics and proactive
consultations when your products are connected to HP. Includes enhanced escalation
management and the industry's highest level of hardware support commitment - hardware will be
returned to operating conditions within six (6) hours after you open your case. Comes with
collaborative software call management with two hour call back to reduce troubleshooting.

As a leading global support provider for Microsoft, Red Hat, VMware, SUSE and other operating
systems, HP is able to simplify and shorten your time to resolution with one call for hardware or
software questions. 

http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855ENW.pdf

HP ProLiant Server Hardware Installation

Help ensure your new HP ProLiant hardware is installed smoothly, efficiently and with minimal
disruption to your IT and business operations.

http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf

Standard Support
recommendation

HP Proactive Care - 24x7 coverage, three year Care Pack Service

This service helps prevent problems and stabilize IT by utilizing secure, real-time, predictive
analytics and proactive consultations when your products are connected to HP. Includes four hour
response for hardware, and collaborative call management for software with a two hour callback.

http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855ENW.pdf

HP ProLiant ML350 Hardware Installation

Help ensure your new HP ProLiant hardware is installed smoothly, efficiently and with minimal
disruption to your IT and business operations.

http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf

Related Services

These services help modernize key systems and leverage new technology to support a changing
business climate and prepare you for the new style of IT. HP understands the needs of the data
center of the future and will serve as your guide for the journey. 

www.hp.com/services/consulting

Data Privacy Services

Protect your data through better media management. HP Data privacy services help manage and
protect sensitive data. 

www.hp.com/services/dataprivacy

Factory Express for Servers and storage

HP Factory Express offers configuration, customization, integration and deployment services for
HP servers and storage products. Choose how your factory solutions are built, tested, integrated,
shipped and deployed. 

http://www.hp.com/go/factory-express

HP Foundation Care

Hardware and software support services provide easy connection to HP to resolve support issues
quickly. Includes collaborative call management for industry leading software; full software
support may also be purchased, giving you one place to call for
help.

www.hp.com/services/foundationcare

Additional HP Care Pack services can be found at: 

www.hp.com/go/cpc

QuickSpecs

HP ProLiant ML350 Generation9 (Gen9)

Service and Support

DA - 15035   Worldwide QuickSpecs — Version 1 — 9.9.2014

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