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Troubleshooting
Problem
Possible cause
Remedy
The TV set is not getting any connection to
the server. On the main screen
Connect
is
shown and the Connectivity display does not
light up.
a) No connection to the media server.
b) On your PC with Windows XP several media
servers run
at the same time
, e.g.
Windows
Media Player
(WMP)
11
and
TwonkyMedia
(also see page 28).
a1) Check whether the media server is switched
on.
a2) Press
OK
to make a new attempt at
connecting.
a3) Check the connection using the PING command.
To do this, in the entry request on your PC, enter
the command ping.exe, followed by the IP
address of your TV set. You will find the current
IP address in the
Device Information
(see
page 25). Example:
ping.exe 192.168.1.123
If the data packages are not transferred, then
there is a problem with the network:
a4) With a
wired
connection:
Check the arrangement of the cables.
a5) With a
wireless
connection:
Check your wireless router. Attach the ad-
ditional antenna to the TV set (page 5).
a6) Select another media server with the
EPG
button
.
b) If there are several media servers, they can
impede each other. For example, when
working with
TwonkyMedia
close file release
by
WMP11
.
Your TV set does not have an IP address
assigned to it despite required type of IP
assignment
Automatic (DHCP)
.
a) No DHCP server is working on your
network.
b) With an
encrypted
wireless
connection,
you have entered the key incorrectly.
a) Set up a DHCP server.
Assign a fixed IP address for the TV set.
b) Select
Change network
in the
MediaNetwork-
Menu
. Rescan for routers using the red
coloured buttons. Then correctly enter the
WLAN key for your router.
Despite video or music file being played back,
no sound can be heard.
a) The TV set is set to mute or the volume has
been turned down too far.
b) An audio device that does not exist or that
is not connected is registered in the
TV
menu
under
Connections
Sound
components
(e.g.
HiFi/AV amplifier
).
a) Increase the volume by pressing the
V+
button
on the remote control for longer.
This will also cancel any mute setting.
b) Connect up the audio device and switch it on.
In the
Sound components wizard
change back
to
TV speakers
.
english