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Customer service

Your local customer service 

can be found in the telephone directory 

or in the customer-service index. Please 

provide customer service 

with the appliance product number 

(E-Nr.) and production number (FD).
These specifications 

can be found on the rating plate. Fig. 

0

To prevent unnecessary call-outs, please 

assist customer service by quoting 

the product and production numbers. 

This will save you additional costs.

Repair order and advice 

on faults

Contact information for all countries can 

be found on the enclosed customer 

service list.

Fault

Possible cause

Remedial action

Freezer compartment door 

was open for a long time; 

temperature is no longer 

reached.

The evaporator (refrigeration 

generator) in the NoFrost 

system is covered in thick ice 

and can no 

longer be defrosted fully 

automatically.

To defrost the evaporator, remove the frozen 

food with the compartments, insulate well 

and store in a cool location.
Switch off the appliance and move it away 

from the wall. Leave the appliance door open.
After approx. 20 min. the condensation begins 

to run into the evaporation pan, 

at the rear of the appliance. Fig. 

/

To prevent the evaporation pan 

from overflowing in this case, 

mop up the condensation with a sponge.
The evaporator is defrosted when the water 

stops running into the evaporation pan. Clean 

the interior. Switch the appliance 

back on again.

GB

0844 892 8999

Calls from a BT 

landline will be 

charged at up to 

3 pence per minute. 

A call set-up fee of 

up to 6 pence may 

apply.

IE

01450 2655

0.03 € per minute 

at peak. Off peak 

0.0088 € per 

minute.

US

866 447 4363

toll-free