Troubleshooting Guidelines
Active tripped breaker (if any)
Put the rest button of tripped breaker.
Check electric line voltage
No hot water, electric
water heater is switched
on. There is no
illumination of control
lamps
Call to operations & maintenance
power service
No power to heater
Problem
Possible Cause
Corrective Action
Frequent actuation of a
temperature switch
Take off the removable flange and
carefully clean the thermostat tube
out of sediment or lime
Sediment or lime on thermostat
tube
Turn the thermostats regulator
towards reduction of temperature (-)
Set temperature is close to the
limit
Low power to heater
Call to operations & maintenance
power service
Sediment or lime on electric
heating element
Heating time increased
Remove the valve and wash it
out in water
Contamination of safety valve
inlet opening
Insufficient hot water
presser from electric
water heater. Cold water
pressure is the same
Power off the electric water heater,
remove a protective cover, press
the temperature switch button till
the click (
Fig. 3
), install a cover
and power on
Temperature switch is active
or turned off
Non-functioning temperature switch
Call to maintenance shop
Non-functioning power line cord
Take off a flange and clean an
electric heating element
Call to maintenance shop
Above mentioned malfunctions are not defects of EWH and can be eliminated by the consumer
independently or by specialized company at its expense.
If it is impossible to eliminate a malfunction by means of the above mentioned recommendations or in case
of identification of others, it is necessary to address to the maintenance shop specified in the operation
manual.
Manufacturer's guarantee
The manufacturer's guarantee period for water heater is 1 year and guarantee period for its parts and
components is as follows:
for water-containing tank (internal tank) – 3 years;
for other components (heating element, thermostat, indicator lights, sealing pads, temperature indicator,
safety valve) -1 year.
The guarantee period is calculated from the date of electric water heater (EWH) sale. In case on non-
availability or correction of the date of sale and shop stamp, the guarantee period is calculated from the
date of EWH release. Claims within the guarantee period are accepted on presentation of the guarantee
card with marks of the seller, and the identification plate on the EWH casing.
The guarantee applies only to EWH. Responsibility for compliance with of installation and connection rules
and procedures shall be borne by the buyer (in case of self connection and installation) or by the installer
performing connection.
When installing and operating the EWH, the consumer is obliged to comply with requirements that
EN
ensure
trouble-free operation of the appliance during the warranty period:
implement security measures and rules of installation, connection, operation and maintenance
as specified herein;
exclude mechanical damage from negligent storage, transportation and installation;
exclude water freezing in EWH;
use water without mechanical and chemical admixtures for heating in EWH;
operate EWH with properly operating safety valve supplied with EWH.
The manufacturer shall not be liable for defects arising due to the customer's violations of rules and
procedures for installation, operation and maintenance of EWH set forth herein, including in cases where
these defects have arisen due to invalid networks parameters (power and water supply), where EWH is
operated, and due to intervention of a third party. Appearance of the EWH shall not be covered by the
manufacturer's warranty.
Repair, replacement of parts and components within the guarantee period shall not extend the EWH
warranty period in general. The guarantee period for replaced or repaired parts is one month.
ATTENTION!
Malfunction of the safety valve or power cord is not a malfunction of the EWH and shall not
entail replacement of EWH. Responsibility for compliance with the rules of installation and connection shall
be borne by the buyer (in case of self connection) or by the installer performing connection.
Disposal
If rules of installation, operation and maintenance of EWH are observed, and the quality of water
corresponds with the existing standard, the manufacturer establishes the EWH service life of 5 years from
the date of purchase. All water heater components are made of the materials allowing, if it is necessary, its
ecologically safe disposal which has to happen according to norms and rules of that country, where the
water heater is operated.
Information on the Manufacturer
Manufacturer:
HEATING EQUIPMENT LTD
44,
Мо
skovskoe shosse, Tosno, Leningrad region, 187000, Russia
All models passed obligatory certification and correspond to requirements of Technical
Regulations of Customs Union TR CU 004/2011, TR CU 020/2011
C
ertificate No. ТС
RU C
-
RU
.
AB
72.
B
.01094
and the European directives of 2006/95/
ЕС
, 2004/108/
ЕС
.
Warranty and support service in Russia:
ph. 8-800-333-50-77
(
Monday - Friday
from 09:00 till 20:00;
Saturday, Sunday
from 10:00 till 18:00 Moscow time; call free in
Russia),
e-mail:
service@thermex.ru
The head maintenance shop - installation and connection of EWH, warranty and post-guarantee
repairs:
63, Blagodatnaya Ul., St. Petersburg,
196105, Russia ph. +7(812) 313-32-73.
Phones and addresses of the authorized maintenance shops in other cities and regions of Russia can be
found on the site
www.termex.ru
, or you can address to the maintenance shop specified by the seller:
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