Delete all device data
Before you delete your BlackBerry® device data, consider backing up the data so that you have a copy on your computer before you delete it
from your device.
CAUTION:
If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You cannot
stop the process after you start it. If you reset your device, the process continues after the device restarts.
1.
On the Home screen, click the
Options
icon.
2. Click
Security Options
.
3. Click
General Settings
.
4. Press the
Menu
key.
5. Click
Wipe Handheld
.
6. To delete all third-party applications from your device, select the
Include third-party applications
check box.
7. Click
Continue
.
8. Type
blackberry
.
Empty the deleted items folder on your computer from your device
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator.
1.
On the Home screen, click the
Messages
icon.
2. Press the
Menu
key.
3. Click
Options
.
4. Click
Email Reconciliation
.
5. If necessary, change the
Message Services
field.
6. Press the
Menu
key.
7. Click
Purge Deleted Items
.
Synchronization troubleshooting
Email messages are not reconciling over the wireless network
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually. On the Home screen, click the
Messages
icon. Press the
Menu
key. Click
Reconcile Now
.
Related topics
User Guide
Delete all device data
181
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
