Find information about wireless coverage indicators, 210
Fixed dialing, 25
I am not receiving SMS text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages
when you return to a wireless coverage area.
The number of new or unopened messages is different than I expected
The number of new or unopened messages includes saved messages and filed messages.
If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email
application on your computer other than your inbox, your device files the message.
Related topics
View messages in a specific folder, 39
Some messages no longer appear on my device
If your BlackBerry® application memory is full or you have more than 65 000 email, PIN, SMS text, and MMS messages, your device deletes
the oldest messages from a message list. Your device does not delete saved messages.
If wireless email reconciliation is turned on, and, in the message options, the
Delete On
field is set to
Mailbox & Handheld
, email messages
that you delete in the email application on your computer are also deleted from your device.
A message or attachment does not appear or is truncated
Try performing the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, press the
Menu
key. Click
More
or
More All
.
• If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
HTML email messages do not appear correctly
Try performing the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• Try downloading external pictures. Press the
Menu
key. Click
Get Images
.
• Try viewing your message in plain text. Press the
Menu
key. Click
Get Plain Text
.
Some email message folders appear dimmed
If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed.
Try performing the following actions:
User Guide
Message troubleshooting
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