Camera and video camera troubleshooting
I cannot save pictures or videos
Your BlackBerry® device memory or media card might not have enough available memory to store pictures or videos.
Try performing the following actions:
• If you are trying to save a picture or video to your device memory, delete old data or messages from your device.
• If you are trying to save a picture or video on your media card, delete old media files.
• In the camera options, verify that the
Picture Quality
field is not set to
Superfine
. Superfine pictures use more memory than fine or
normal pictures.
• Increase the maximum amount of memory available for pictures.
Related topics
Delete a message, 39
Delete a picture or picture folder, 99
Delete a media file, 96
The flash dims or turns off
If the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level
drops below 20 percent, the flash might turn off.
Some pictures that I take are blurry
In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera
before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamation point indicator appears at
the bottom of the screen.
To decrease blurriness in pictures that might be caused by slight movements of the camera, you can turn on image stabilization in the camera
options.
User Guide
Camera and video camera troubleshooting
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