2. Click
Mobile Network
.
3. Press the
Menu
key.
4. Click
Diagnostics Test
.
5. Highlight a report.
6. Press the
Menu
key.
7. Click
Delete
or
Delete All
.
Set a default recipient for diagnostic reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you
want to specify a recipient each time that you submit a report, do not set the default recipient.
1.
On the Home screen, click the
Options
icon.
2. Click
Mobile Network
.
3. Press the
Menu
key.
4. Click
Diagnostics Test
.
5. Press the
Menu
key.
6. Click
Options
.
7. Type the contact information.
8. Press the
Menu
key.
9. Click
Save
.
I cannot run or submit a diagnostic report
Try performing the following actions:
• Try running the diagnostic report again. In the diagnostic report, press the
Menu
key. Click
Repeat All Steps
.
• Verify that your BlackBerry® device is connected to the wireless network.
• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a
diagnostic report to a PIN, try submitting the report to an email address.
View the version number of the BlackBerry Device Software on your device
1.
On the Home screen, click the
Options
icon.
2. Click
About
.
To return to the Options screen, press the
Escape
key three times.
Wi-Fi diagnostic reports
Depending on your BlackBerry® device model, this feature might not be supported.
User Guide
Wi-Fi diagnostic reports
265