Problem
Action
The printer does not properly
transfer scan data to a
specified destination via the
Scan to E-mail or Scan to
Network feature.
Check if the following settings have been set correctly
on the
Dell Printer Configuration Web Tool
.
Scan to Network
Check the following settings under
Address Book
Server Address:
• Server Address
• Share Name
• Server Path
• Login Name
• Login Password
Scan to E-mail
Check the following setting under
Address Book
Fax/E-Mail:
• E-Mail Address
Cannot scan using WIA on a
Windows Server 2003
computer.
Enable WIA on the computer.
To enable WIA:
1
Click
Start
, point to
Administrative Tools
, and then
click
Services
.
2
Right-click
Windows Image Acquisition (WIA)
, and
then click
Start
.
Cannot scan using TWAIN
or WIA on a Windows Server
2008 or Windows Server
2008 R2 computer.
Install the Desktop Experience feature on the
computer.
To install Desktop Experience:
1
Click
Start
, point to
Administrative Tools
, and then
click
Server Manager
.
2
Under
Features Summary
, click
Add Features
.
3
Select the
Desktop Experience
check box, click
Next
,
and then click
Install
.
4
Restart the computer.
Troubleshooting
498