34

Troubleshooting

www

.dell.com/suppl

ies | support.dell.com

Setup troubleshooting

If you experience problems while setting up your printer, make sure:

• You only have one Dell Personal AIO Printer A920 attached to your computer.
• Your operating system is compatible with your printer. The Dell Personal AIO Printer 

A920 supports both Microsoft ® Windows® XP and Windows 2000.

General troubleshooting

When your printer has a problem, before contacting Dell Customer Support, check the 
following items. Make sure:

• The power supply is firmly attached to the printer and an electrical outlet.
• The USB cable is securely attached to your computer and to your printer. 
• Both your computer and your printer are on.
• The Dell AIO Printer A920 is set as your default printer. To check: click 

Start

→

Settings

→

Printers 

or

 Start

→

Control Panel

→

Printers and Other Hardware

→

Printers and

Faxes

. Right-click the Dell AIO Printer A920 icon, and then select 

Set as 

Default Printer

. 

• You removed the stickers and tape from the bottom of the ink cartridges. For help, 

refer to the setup documentation.

• The paper is loaded correctly. For help, see page 12.

 NOTE: 

Do not force paper into the printer.

• You installed both of the ink cartridges. The Dell AIO Printer A920 will only work if 

you have both cartridges installed. 

• The color ink cartridge is secure in the left carrier and the black ink cartridge is secure 

in the right carrier.

• The printer software was installed correctly. For help, refer to the setup 

documentation.

More troubleshooting

If you checked all the items above and are still having a problem, refer to your 

User’s Guide

.

Click 

Start

→

Programs

→

Dell Printers

→

Dell AIO Printer A920

→

User’s

Guide

.