![background image](/i/lincoln/149746/lincoln-mks-2012-sync/h/lincoln-mks-2012-sync-059.png)
Voice command issues
Issue
Possible
Cause(s)
Possible Solution(s)
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.
•
You may be
using the wrong
voice commands.
•
You may not be
saying the name
exactly as it is
saved.
•
Contacts in
your phonebook
may be very short
and similar, or
they may contain
special
characters.
•
Your
phonebook
contacts may be
saved in CAPS.
•
Review the phone voice
commands at the beginning of
the phone chapter.
•
Ensure that you are saying
the contacts exactly as they are
listed. For example, if a contact
is saved as Joe Wilson, say, “Call
Joe Wilson”.
•
The system does better if you
list full names such as “Joe
Wilson” rather than “Joe”.
•
Don’t use special characters
such as 123 or ICE as the
system will not recognize them.
•
If contacts are saved in CAPS,
you will have to spell them.
JAKE will require you to say, “
Call J-A-K-E.”
Helpful Hints
•
Ensure that the interior of the vehicle is as quiet as possible. Wind
noise from open windows and road vibrations may prevent the system
from correctly recognizing spoken voice commands.
•
Ensure that you are speaking naturally and without any large pauses
between words.
•
After you press VOICE or
to begin a voice session, wait until the
prompt sounds and
Listening
appears in the display. Anything spoken
prior to this will not register with the system.
•
You can, at any time, interrupt the system while it is speaking by
pressing VOICE or
during an active voice session. The system will
respond with a listening prompt and allow you to speak a command.
Troubleshooting
56
See
End User License Agreement
at the end of this book
2012 SYNC/MGM
(mgm)
Supplement, 2nd Printing
USA
(fus)