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Troubleshooting

Before contacting technical support, please check the following symptoms and their possible causes and solutions. 
If the solutions suggested do not solve the problem, or if the symptom is not listed below, contact your installer or 
sales representative.

System Controller-Related problems

Symptom

Possible cause/Possible solution

Reference 

page

WV-CU950 controller fails 
to start. LCD shows; 
"Connecting to Main CPU 
... "

Check the network connection between the Server and 
CU950 controller. Check the controller database and make 
sure it has the correct controller Ethernet address.

Admin 
Console 
User's Guide

Global Operation-Related problems

Symptom

Possible cause/Possible solution

Reference 

page

Global Operator fails to 
login

Check whether global database has been updated for this 
operator. 
 
Users typed correct password.

Admin 
Console 
User's Guide

Global Operator fails to 
select  a global camera

Check whether the global operator subjects to the camera 
unit partitioning. 
 
Check whether you enter a correct unit id for the global 
camera.

P. 23 

P. 8

Global Operator fails to 
start a global tour sequence

Check whether the global operator subjects to the tour 
sequence unit partitioning. 
 
Check whether you enter a correct unit id for the global 
tour our sequence.

P. 23 

P. 10

Video Switch Node-Related problems

Symptom

Possible cause/Possible solution

Reference 

page

No vidoe switch between 
monitors in i-Pro node and 
cameras in SX650 node

Check the video link direction in the "Routing" menu of the 
Admin Console. Video links on the SX650 side should be 
the source node and NT304/NT314 side should be the 
destination side.

P. 23