P-2002 Series User’s Guide

Chapter 12 Troubleshooting

97

12.5  Problems with the Web Configurator

12.6  Problems with the Password

Table 37   

Troubleshooting the Web Configurator

PROBLEM

CORRECTIVE ACTION

I cannot access the 

web configurator.

If the Prestige’s Ethernet IP address or management IP address has changed, 

then enter the new one as the URL.
Your computer’s IP address must be on the same subnet as the Prestige’s 

Ethernet IP address or management IP address (whichever you use to access the 

Prestige).
See 

Section 12.9 on page 99

 to check that pop-up windows, JavaScripts and 

Java permissions are allowed.
Ping the Prestige. In the computer, click 

Start

, (

All) Programs

, 

Accessories

 and 

then 

Command Prompt

. In the 

Command Prompt

 window, type "ping" followed 

by the Prestige’s IP address (192.168.5.1 is the default management IP address) 

and then press [ENTER]. The Prestige should reply. Otherwise, make sure your 

computer’s Ethernet adapter is installed and functioning properly.
You may also need to clear your Internet browser’s cache.
In Internet Explorer, click 

Tools

 and then 

Internet Options

 to open the 

Internet 

Option

s screen. 

In the 

General 

tab, click 

Delete Files

. In the pop-up window, select the 

Delete all 

offline content

 check box and click 

OK

. Click 

OK

 in the 

Internet Options

 screen 

to close it.
If you disconnect your computer from one device and connect it to another device 

that has the same IP address, your computer’s ARP (Address Resolution 

Protocol) table may contain an entry that maps the management IP address to 

the previous device’s MAC address). 
In Windows, use 

arp -d

 at the command prompt to delete all entries in your 

computer’s ARP table.

I access the wrong 

Prestige when 

using the 

management IP 

address for access. 

This problem may occur if you have more than one Prestige on the same LAN. 

Disconnect your Prestige from the network and connect directly through the 

Prestige’s 

PC

 port. You may also need to delete your computer’s ARP table entry 

for the Prestige’s IP address (see above).

Table 38   

Troubleshooting the Password

PROBLEM

CORRECTIVE ACTION

I cannot access the 

Prestige.

The username is admin. The default password is 1234. The 

Password

 and 

Username

 fields are case-sensitive. Make sure that you enter the correct 

password and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to 

restore the default configuration file (see 

Section 2.3 on page 31

). This restores 

all of the factory defaults including the password.